Program and Registration Policies

Updated Policies 2021

Program Cancellation Policy:

If your class or session is cancelled by us you will receive a credit or refund for amounts of $15 or more. Refunds and credits are typically applied at the end of each term (i.e., in December for the fall term, in April for the winter term).

Program Withdrawal Policy:
  • You may withdraw from a program at any time
  • If you withdraw prior to the start date of a program a full credit or refund can be issued
  • After the third class or session, a refund may be issued for the value of the remaining classes or sessions

Missed sessions are non-refundable.
*Refunds or credits will not be issued for parking passes.
**Please note that it may take up to 10 weeks to process refunds.

Changes to Program Delivery Policy:

In order to meet the Provincial Restrictions during the COVID-19 pandemic, TSC may be required to cease in-person program delivery. Whenever possible, we will offer remote programming in place of in-person programming to continue to provide services to you. In the event that we offer a remote program in place of an in-person program and you are not able to attend, you may be eligible to receive a prorated credit for the remaining sessions.

***Given the ever-changing landscape of the COVID-19 pandemic, including changing provincial restrictions that impact our ability to deliver programs, these policies are subject to change.

Subsidized Funding

At The Steadward Centre (TSC), Accessibility is a core value. To enhance access to our programs for adults experiencing disability, participants can automatically qualify for reduced program registration rates in the Access program and the Functional Electrical Stimulation (FES) program.

To qualify, one of the following must be true:

  1. You must be an AISH recipient OR
  2. You must have an annual income of $22 000 or less

Please note that to take advantage of these reduced rates, you must declare this to TSC so we can make a note in our registration software. If you do not contact us ahead of time prior to registration, you will be charged the regular rate. You need only tell us once then this information is stored Term-to-Term in our computer system. If your situation changes and you no longer fit the criteria for the subsidized rate, we ask you to inform us so that we can update your file.

If you participate in other programs at TSC and would like to inquire about subsidized rates, please email or phone (780) 492-3182. You may be eligible for a subsidized rate if you meet the above criteria.