Policies
Assisted Stretching
At The Steadward Centre, some of our participants will request something called “Assisted Stretching” as a service.
Assisted Stretching is when the stretch (and stretching force) is applied by someone other than the participant themselves.
Assisted Stretching is only available to participants who participate in 1:1 sessions directly with a TSC staff member. It IS NOT available in any other kinds of programming.
Please reach out to the Fitness and Recreation Manager (Scott Forrester) (780-492-9236 or tscmanager@ualberta.ca) if you have any questions or concerns regarding this policy.
Safe Sport
The Steadward Centre believes that everyone in sport has the right to enjoy sport at whatever level or position they participate. Athletes, coaches, officials, classifiers and volunteers have the right to participate in a safe and inclusive training and competitive environment that is free of abuse, harassment or discrimination.
The Steadward Centre believes the welfare of everyone involved in sport is a foremost consideration and, in particular, the protection of children/athletes in the sport is the responsibility of each individual and member in the Para sport community.
The Steadward Centre is developing a Safe Sport framework that will put into place processes, procedures and policies to help create a safe environment for all participants.
Resources
U of A Incident Report Form
The Canadian Sport Helpline
The Canadian Sport Helpline, funded by the Government of Canada, is a listening and referral service monitored by live operators from 8 a.m. to 8 p.m. Eastern time, seven days a week. Users will have a choice of communicating via a toll-free phone line, email, text or live chat in the official language of their choice.
This professional listening and referral service is available from 8 a.m. to 8 p.m., seven days a week, by phone or text at 1-888-83SPORT (77678), and by email at info@abuse-free-sport.ca.
The helpline will provide you with advice, guidance and resources on how to proceed/intervene appropriately in the circumstances.
Respect in Sport
Respect Group’s passion is to create a global culture of respect and the prevention of bullying, abuse, harassment and discrimination (BAHD).
Making Headway
Concussions can happen to anyone taking part in sport and recreation, and can sometimes have serious consequences. Coaches at every level must be able to identify the signs and symptoms of a concussion and know what to do when they suspect a participant has suffered one.
Safe Sport Training
The Safe Sport Training module developed by the Coaching Association of Canada (CAC) will help anyone involved in sport identify and prevent situations of maltreatment.
Rule of Two
“The Rule of Two states that there will always be two screened and NCCP trained or certified coaches with an athlete, especially a minor athlete, when in a potentially vulnerable situation.”
Learn more about the Rule of Two »
Sick/Illness Policy for TSC Participants
If participants are feeling unwell, we strongly encourage them to stay home and away from the centre until their symptoms decrease back to their typical baseline. Feeling unwell may include:
- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Fatigue
- Muscle or body aches
- Headache
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
- Diarrhea
By staying at home, participants not only protect the collective health of our TSC Community of Participants, Volunteers, Students, and Staff but they will also promote a quicker recovery for themselves.
Please reach out to the Fitness and Recreation Manager, Scott Forrester (tscmanager@ualberta.ca) if you have any questions or concerns regarding this policy.
Registration Policies
Payment
Payment Policy
Payment is due when registration is processed. For email registrations, an exception will be made and a 5-day payment window will be implemented. For email registrations not paid for within the 5-day payment window, registration will be cancelled immediately.
Payment Plans
Payment plans are available upon request. For further information, please connect with the Customer Service team at activityreg@ualberta.ca or 780-492-2231.
Cancellation, Refunds and Withdrawal
Program Cancellation Policy
Participants have the flexibility to cancel a program at any time. To cancel a registration, please contact infotsc@ualberta.ca or 780-492-8339.
Program Withdrawal Policy
- Participants may withdraw from a program at any time.
- If participants withdraw prior to the start date of a program a full credit or refund can be issued.
*Refunds or credits will not be issued for parking passes.
**Please note that it may take up to 10 weeks to process refunds.
Subsidized Funding
At The Steadward Centre (TSC), accessibility is a core value. To enhance access to our programs, participants can automatically qualify for reduced program registration rates in the Access program and the Functional Electrical Stimulation (FES) program.
To qualify, one of the following must be true for a participant:
- AISH recipient
OR
b. You must have an annual income of $22,000 or less.
Please note that to take advantage of these reduced rates, participants must declare this to TSC so we can make a note in our registration software. If participants do not contact us before registering, they will be charged the regular rate. If their situation changes and they no longer fit the criteria for the subsidized rate, we ask them to inform us so we can update their file.
If participants are involved in other programs at TSC and would like to inquire about subsidized rates, please email infotsc@ualberta.ca or phone 780-492-8339. They may be eligible for a subsidized rate if they meet the above criteria.