Shared Services
Shared Services is a collaborative unit of diverse service teams composed of functional subject matter experts. By working together and collaborating with partners, we support the entire university community, visitors, and the public by delivering essential university-wide services. At the heart of everything we do is our clients and the university's core mission of teaching, learning, and research.
This support includes:
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Distribution & Equipment Services -
Finance Services -
HR Services -
IT Services
What guides our services
Discover how we’ve defined our why in alignment with the U of A values.
Excellence
Developing a culture of service excellence and delivery powered by diverse expertise and the exchange of knowledge.
Transformation
Delivering solutions that embrace new technology and ways of thinking guided by institutional best practices and consistency.
Value
Making data-driven decisions that optimizes service delivery to achieve greater process efficiencies and cost savings.
Partnership
Being a trusted partner for all services and enabling those we support to become self-sufficient, efficient and effective.
Need More Support?
Looking for information, support, or access to services? The Staff Service Centre is here to help you navigate your university journey.
Our Impact
For five years, Shared Services has grown to be an essential support for the entire university community. We are proud of the strides we’ve made in implementing systems that support the goals of the institution and its people.
Message from the leadership
Shared Services is happy to celebrate five years since we launched the Staff Service Centre, just one small component of our overall unit. While standing up seemed nothing short of impossible, it was through community relationships, collaboration and continuous improvement that the unit has been able to stabilize and strengthen its foundation. Returning from the pandemic, we focused on establishing a safe, healthy and inclusive environment, while externally we worked on bringing in services and establishing feedback channels so we could immediately put improvements in place. It has only been through collaboration that we have gained mutual success in improving university-wide services to support the university’s strategic plan, Shape, and the core mission of teaching, learning and research.
This remains our mission into the future. By working with the Transformation Office, Centres of Excellence and the community, we will continue to challenge the status quo, learning from our past experiences and continuing to create agile processes and documentation. Progress is not achieved in siloes. Through a progress over perfection perspective, we will continue to move the needle together, while longer transformation projects are underway.
I extend my sincere appreciation to our best-in-class Shared Services team and to our community – and beyond – for which we have the privilege to serve and collaborate with each day.
Ria Ames
Associate-Vice President, Shared Services