Staff Service Centre
IT support and services are now available through the U of A Service Portal. Visit the U of A Service Portal to request IT support or contact the Staff Service Centre at 780-492-8000.
Here to submit a completed form? Yes - Submit a Form
New to the staff portal?
Check out the Staff Portal Resources for more information on submitting questions and requests.
HR Services
Visit our HR Services page for the full list of support available to you from Shared Services.
Common inquiries
- Job posting request form
- Make an offer (appointment or extension of appointment)
- Direct deposit setup
- Employee data changes
- Employee self-service: time and leave information
- Employment verification letters
- Pay and tax information
- Record of employment
- Retirement benefits
- Pension
- Immigration | Hiring foreign nationals
- Relocation
Most viewed resources
- Support staff health spending account and personal spending account
- 2022 tax slips available
- Claim COVID-19 home-office expenses
- Benefits
- Salary scales
- Pay schedules
- Collective agreements and handbooks
- Compensation disclosure list
- Fund reimbursement
- Professional expense reimbursement (PER)
- Human Resource Development Fund (HRDF)
- Statutory holidays and closures
Finance Services
Visit our Finance Services page for the full list of support available to you from Shared Services.
Contact the Staff Service Centre
Can't find what you're looking for in the web pages above? We recommend you use our online portal to expedite your request.
Would you like to share feedback? Please use our feedback form to help us serve you better.
Call Us
Office Hours
Staff Service Centre
Fall/Winter: 8:30 AM - 4:30 PM
Spring/Summer: 8:00 AM - 4:00 PM
IT Service Desk
7:30 AM - 6:00 PM
Contact Us
Visit the portal to submit a question, completed form, or request
If you have a CCID, please log in at the top right corner
If you are an external vendor or third party, learn how to create an account and submit a request