Staff Service Centre

The Staff Service Centre is here to support you with your HR, Finance, and Information Technology related questions and issues. Team members provide expert assistance for matters related to payroll, travel expenses, computer and software issues, and much more!

Submit a Request, Inquiry, or Form

The U of A Service Portal allows you to submit a general inquiry, service request, or form, and view existing tickets or solution articles.

If you have a CCID, log into the Service Portal via the link below. Follow these instructions for best use of the Service Portal.

Don’t have a CCID? Follow these instructions to sign up for a U of A Service Portal account.

Access the Service Portal

Give Us a Call

Contact the Staff Service Centre at: 780-492-8000

IT Service Desk: 7:30 AM - 6:00 PM

Fall/Winter: 8:30 AM to 4:30 PM
Spring/Summer: 8:00 AM to 4:00 PM

Let us know how we're doing

Average Wait Times

Inquiries are answered in the order they are received during office hours.

  • Phone: 4 minutes
  • Vendor payments: 30 days
  • Appointment letters: 10 business days from generation to entry into HCM

tips for submitting a request

  • If your request is urgent, we recommend giving us a call.
  • If you are looking for an update on your request, you can view and reply to your open tickets in the Service Portal home page, or you can give us a call. Opening new tickets for updates will generally slow things down.
  • When submitting a general inquiry, keep an eye on the right-hand column of your screen for Suggested Articles that may help you get your issue resolved sooner.