Staff Service Centre

Bear Tracks Outage: Feb 17-19

Please note that Bear Tracks will not be available from 6 a.m. on Saturday, February 17 to 6 a.m. on Monday, February 19 while the system undergoes a scheduled update.

Vera Chatbot now available!

Vera has been expanded to assist you with your HR/Finance questions, in addition to your IT-related inquiries. Please feel free to give it a try by clicking on the chat icon in the bottom right of the page. Read more »

Childcare Reimbursement Deadline: Feb 29

Eligible faculty, MAPS, and academic staff can now apply for reimbursement of 2023 child care expenses. See instructions and be sure to apply before the February 29, 2024 deadline.

The Staff Service Centre is here to support you with your HR, Finance, and Information Technology related questions and issues. Team members provide expert assistance for matters related to payroll, travel expenses, computer and software issues, and much more!

Submit a Request, Inquiry, or Form

The U of A Service Portal allows you to submit a general inquiry, service request, or form, and view existing tickets or solution articles.

If you have a CCID, log into the Service Portal via the link below. Follow these instructions for best use of the Service Portal.

Don’t have a CCID? Follow these instructions to sign up for a U of A Service Portal account.

Access the Service Portal

Give Us a Call

Contact the Staff Service Centre at: 780-492-8000

IT SERVICE DESK HOURS
IT Service Desk: 7:30 AM - 6:00 PM

HR/FINANCE SERVICE DESK HOURS
Fall/Winter: 8:30 AM to 4:30 PM
Spring/Summer: 8:00 AM to 4:00 PM

FEEDBACK
Let us know how we're doing

Average Wait Times

Inquiries are answered in the order they are received during office hours.

  • Phone: 4 minutes
  • Vendor payments: 30 days
  • Appointment letters: 10 business days from generation to entry into HCM

tips for submitting a request

  • If your request is urgent, we recommend giving us a call.
  • If you are looking for an update on your request, you can view and reply to your open tickets in the Service Portal home page, or you can give us a call. Opening new tickets for updates will generally slow things down.
  • When submitting a general inquiry, keep an eye on the right-hand column of your screen for Suggested Articles that may help you get your issue resolved sooner.