Student Service Centre

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Welcome to the Student Service Centre

The Student Service Centre is here to help you make the most of your university journey.

We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.

Prospective and incoming undergraduate students impacted by the Alberta wildfires

The Government of Alberta has announced new measures regarding diploma exams for high school students from school districts affected by the Alberta wildfires.

  • Alberta Education will automatically exempt students evacuated due to wildfire from writing the diploma exams if they have been displaced from school for 10 or more school days. Under the exemption, the diploma will not count toward your final grade.
  • Students who do not want the exemption can choose to either:
    • Write their diploma exams in a different community in June.
    • Write their diploma exams in August. 

The University of Alberta will accept your final grades as reported on transcripts produced by Alberta Education, whether or not those grades include diploma examinations. This change does not require you to take any action, as your Alberta Education transcripts will be ordered automatically. Your most current application status is available through the UAlberta Launchpad.

More information about the University’s response to the wildfire crisis »

Notice: Phone Connectivity Issues - May 23, 2023

The Student Service Centre is currently experiencing a campus-wide telephone connectivity issue. As we work to resolve this, please direct questions and inquiries to the Student Service Portal.

Contact the Student Service Centre

If you have a question about transcripts, course registration, updating your application, financial support and more, look below for the service option that works best for you.

If you are a current student and have a question about course requirements for your program, get in touch with an advisor from your home faculty. For contact information, visit the Colleges + Faculties web page.

The average wait times for our services are updated at the start of each week. Please note that these are estimates based on service times from the previous week. Actual wait times may vary.

Student FAQs

Before reaching out, check out some of our most frequently asked questions to see if your question is answered.

See FAQs

Student Service Portal


Average Wait Time:
May 29 - June 2: 10 business days

Inquiries are answered in the order they are received during our office hours.

If you have a CCID, log into the portal here to submit a general inquiry or service request through the Student Service Portal.

Don’t have a CCID?  Sign up for an account to access the portal and submit a service request or general inquiry.

Watch our instructional video for how to register for the portal, or read our instructions here.

Average Wait Time:
5 Mins

Chat with our virtual assistant, Vera, or one of our advisors. To start chatting, click the speech bubble widget at the bottom right-hand corner of this webpage.

Mon. – Fri.
8:15 am – 4 pm
10 am – 4 pm



Average Wait Time:
May 29 - June 2: 35 mins

Phones busiest Mondays and Thursdays. Consider calling Tuesday, Wednesday, or Friday instead.

Non-Degree Continuing Education students needing assistance with course registration and payment can request a call back from the Student Service Centre. General inquiries should be directed through our other service channels. Visit our reference guide to ensure you’re connecting with the right service option. In order to register and pay for your registration, join the call back queue here.

Please note: you can join the queue any time during our hours of operation. However, if you join after 2 p.m., you will receive a call back the next business day.

Mon. – Fri.
8:15 am – 4 pm
10 am – 4 pm
Payment Office (Continuing Education only)
Mon. – Fri.
8:15 am – 2:30 pm
10 am – 2:30 pm

780-492-3113 or 1-855-492-3113 (toll-free)

In-Person Support


Average Wait Time:
May 29 - June 2: 5-10 mins

In-person advising available at the Student Service Centre in the Administration Building on North Campus. Not sure if you’re in the right place? Check out our guide to find out what the Student Service Centre can help you with.

If you plan on visiting the Student Service Centre in person, click here to get in line.

Mon. – Fri.
8:15 am – 4:15 pm
10 am – 4:15 pm
Payment Office Hours (Non-Degree Continuing Education only)
Mon. – Fri.
8:15 am – 2:30 pm
10 am – 2:30 pm

Form Submissions


Average Wait Time:
3 – 4 business days

Submit forms that require the Office of the Registrar to complete a section.

If you have a CCID, log in here to submit a form as a Service Request to the Office of the Registrar via the Student Service Portal.

Don’t have a CCID?  Sign up here to access the portal and submit your form.

Virtual Advising


Prospective students can book a virtual advising session with our Recruitment Team.

Learn more

Other Services Available

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First Peoples House

The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)

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International Services Centre

The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.

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Graduate Students

The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.

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Academic Advising

Faculty advisors can help you with academic support for questions regarding program planning, course selection, academic appeals and more.

Chat with a Current Student

If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below! 

Quick Links


Search the most popular services and resources from the Dean of Students and the Registrar's Office. More services will be added soon.

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Our commitment to equity, diversity and inclusion

At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.