Student Service Centre
The Student Service Centre is here to help you make the most of your university journey. We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.
The Student Service Centre will be closed between 11:15 am - 1:30 pm on Wednesday, November 29.
Students Impacted by Alberta Student Loan Processing Times
The University of Alberta will not be charging interest to students who have not yet received expected student aid, and any charges or interest that have accrued will be reversed by the university. Students living in residences will not be charged late fees or face accrued interest on fees. Emergency loans programs are available for students to support non-educational costs.
Once the payment is applied to the students’ account, the interest charges and penalties will be removed.
If you have not yet received your Student Loan Funding, you must ensure that you keep your student loan providers up to date on your enrollment status, in order to prevent your Student Loans from accruing interest and going into repayment.
For a step by step guide on returning your loan to interest free and payment free status please visit our Interest-Free Status & Repaying Your Loans page.
Contact the Student Service Centre
If you have a question about transcripts, course registration, updating your application, financial support and more, look below for the service option that works best for you. Not sure you’re in the right place? We encourage you to visit our reference guide to ensure you’re connecting with the right service option.
If you are a current student and have a question about course requirements for your program, get in touch with an advisor from your home faculty. For contact information, visit the Colleges + Faculties web page.
Please note: The average wait times for our services are updated at the start of each week. These are estimates based on service times from the previous week. Actual wait times may vary.
As volume of inquiries can vary day-to-day, our availability for in-person and phone services may change. For the most accurate information, we encourage you to confirm our availability and wait times by joining the in-person service queue or the phone queue.
Student FAQs
Before reaching out, check out some of our most frequently asked questions to see if your question is answered.
See FAQsOther Services Available
First Peoples House
The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)
International Services Centre
The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.
Graduate Students
The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.
Office of the Registrar
The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the wider campus community, including faculties, departments, and other units.
Chat with a Current Student
If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below!
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Need Help Now
If you need immediate support, there are services available 24/7. If there is an immediate risk of harm to yourself or others, contact 911.
SERVICES SEARCH
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Our commitment to equity, diversity and inclusion
At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.