Student Service Centre

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Important: Payment processing for online applications

December 19, 2023 - Please be advised that we are currently experiencing issues with payment processing in the online application system (application fee and tuition deposit payments). We are aware of the issues and are working towards a resolution. Please DO NOT submit payment more than once. This page will be updated when the issue is resolved.

Student Service Centre Winter Closure

The Student Service Centre will be closed starting December 23, 2022, and reopen on January 3, 2023. On December 23, you can reach us in person until 12:00 p.m. or by phone or live chat until 4:00 p.m. After that time, we will not be monitoring email, phone, live chats, or responding to requests until January 3, 2023.

The Online and Continuing Education payment office will close at 2:30 p.m. on December 22 and reopen on January 3, 2023. Online enrollment for Online and Continuing Education courses will close at 12:00 p.m. on December 23 and reopen at midnight on December 30.

We look forward to supporting you in the new year!

If you or someone you know needs support, don’t hesitate to contact our campus services. If you or someone you know is in distress and needs immediate support, please contact the off-campus community support, available 24/7.

Welcome to the Student Service Centre

The Student Service Centre is here to help you make the most of your university journey.

We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.

Contact the Student Service Centre

If you have a question about transcripts, course registration, updating your application, financial support and more, look below for the service option that works best for you.

If you are a current student and have a question about course requirements for your program, get in touch with an advisor from your home faculty. For contact information, visit the Colleges + Faculties web page.

Student Service Portal

 

Average Wait Time:
3 – 5 business days

Inquiries are answered in the order they are received during our office hours.

If you have a CCID, log into the portal here to submit a general inquiry or service request through the Student Service Portal.

Don’t have a CCID?  Sign up for an account to access the portal and submit a service request or general inquiry.

Watch our instructional video for how to register for the portal, or read our instructions here.

Live Chat

 

Average Wait Time:
5 Mins

Chat with our virtual assistant, Vera, or one of our advisors. To start chatting, click the speech bubble widget at the bottom right-hand corner of this webpage.

Availability
Vera:
24/7
Advisor:
Mon. – Fri.
8:15 am – 4 pm
Wed.
10 am – 4 pm

Phone

 

Average Wait Time:
30 – 45 Mins

Phones busiest Mondays and Thursdays. Consider calling Tuesday, Wednesday, or Friday instead.

Non-Degree Continuing Education students needing assistance with course registration can request a call back from the Student Service Centre. Visit our reference guide to ensure you’re connecting with the right service option, and join the queue here.

Please note: you can join the queue any time during our hours of operation. However, if you join after 2 p.m., you will receive a call back the next business day.

Availability
Mon. – Fri.
8:15 am – 4 pm
Wed.
10 am – 4 pm
Payment Office (Continuing Education only)
Mon. – Fri.
8:15 am – 2:30 pm
Wed.
10 am – 2:30 pm

780-492-3113 or 1-855-492-3113 (toll-free)

In-Person Support

 

In-person advising available at the Student Service Centre in the Administration Building on North Campus. Not sure if you’re in the right place? Check out our guide to find out what the Student Service Centre can help you with.

If you plan on visiting the Student Service Centre in person, click here to get in line.

Availability
Mon. – Fri.
8:15 am – 4:15 pm
Wed.
10 am – 4:15 pm
Payment Office Hours (Non-Degree Continuing Education only)
Mon. – Fri.
8:15 am – 2:30 pm
Wed.
10 am – 2:30 pm

Form Submissions

 

Average Wait Time:
3 – 4 business days

Submit forms that require the Office of the Registrar to complete a section.

If you have a CCID, log in here to submit a form as a Service Request to the Office of the Registrar via the Student Service Portal.

Don’t have a CCID?  Sign up here to access the portal and submit your form.

Virtual Advising

 

Prospective students can book a virtual advising session with our Recruitment Team.

Learn more

Other Services Available

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First Peoples House

The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)

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International Services Centre

The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.

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Graduate Students

The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.

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Academic Advising

Faculty advisors can help you with academic support for questions regarding program planning, course selection, academic appeals and more.


Chat with a Current Student

If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below! 

Quick Links

Admissions
University Calendar
Dates and Deadlines
Transcripts
Open Studies
Forms

SERVICES SEARCH

Search the most popular services and resources from the Dean of Students and the Registrar's Office. More services will be added soon.

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Our commitment to equity, diversity and inclusion

At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.