Student Service Centre
Welcome to the Student Service Centre
The Student Service Centre is here to help you make the most of your university journey.
We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.
Prospective and incoming undergraduate students impacted by the Alberta wildfires
The Government of Alberta has announced new measures regarding diploma exams for high school students from school districts affected by the Alberta wildfires.
- Alberta Education will automatically exempt students evacuated due to wildfire from writing the diploma exams if they have been displaced from school for 10 or more school days. Under the exemption, the diploma will not count toward your final grade.
- Students who do not want the exemption can choose to either:
- Write their diploma exams in a different community in June.
- Write their diploma exams in August.
The University of Alberta will accept your final grades as reported on transcripts produced by Alberta Education, whether or not those grades include diploma examinations. This change does not require you to take any action, as your Alberta Education transcripts will be ordered automatically. Your most current application status is available through the UAlberta Launchpad.
More information about the University’s response to the wildfire crisis »
Notice: Phone Connectivity Issues - May 23, 2023
The Student Service Centre is currently experiencing a campus-wide telephone connectivity issue. As we work to resolve this, please direct questions and inquiries to the Student Service Portal.
Contact the Student Service Centre
If you have a question about transcripts, course registration, updating your application, financial support and more, look below for the service option that works best for you.
If you are a current student and have a question about course requirements for your program, get in touch with an advisor from your home faculty. For contact information, visit the Colleges + Faculties web page.
The average wait times for our services are updated at the start of each week. Please note that these are estimates based on service times from the previous week. Actual wait times may vary.
Student FAQs
Before reaching out, check out some of our most frequently asked questions to see if your question is answered.
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First Peoples House
The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)
International Services Centre
The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.
Graduate Students
The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.
Academic Advising
Faculty advisors can help you with academic support for questions regarding program planning, course selection, academic appeals and more.
Chat with a Current Student
If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below!
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Our commitment to equity, diversity and inclusion
At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.