Student Service Centre
Welcome to the Student Service Centre
The Student Service Centre is here to help you make the most of your university journey.
We provide information and access to services to support your academic, financial, mental, and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.
Contact the Student Service Centre
If you have a question about transcripts, course registration, financial support and more, look below for the service option that works best for you. To update or change your application, please submit your request through our contact form.
Other Services Available
First Peoples House
The First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)
International Services Centre
The International Services Centre is your gateway to the world. Connect with ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.
Graduate Students
The Faculty of Graduate Studies and Research (FGSR) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.
Academic Advising
Faculty advisors can help you with academic support for questions regarding program planning, course selection, academic appeals and more.
Chat with a Current Student
If you have questions about student life at the University of Alberta, you can now connect directly with a current UAlberta Ambassador to get their perspective. Select an ambassador to message below!
Quick Links
SERVICES SEARCH
Search the most popular services and resources from the Dean of Students and the Registrar's Office. More services will be added soon.
Hot Topics
Housing
Financial
Scholarships and Bursaries
Tuition
Health and Wellness
Community
Crisis Support
Mental Health
Our commitment to equity, diversity and inclusion
At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.
Important Notices
Updated: August 9, 2021
Student Connect Update
The services you previously accessed through Student Connect are now available through the new Student Service Centre. Our advisors are able to assist you with the same types of inquiries as before, and more. We appreciate your patience as we go through this transition process and work on continuously improving our services.
Application Processing Times
We will be receiving final high school transcripts from Alberta, British Columbia, and Saskatchewan between now and the next few weeks. Once we have received them, it can take several weeks for an advisor to review the document and update your application. You will receive an email and your Launchpad status page will be updated when this is complete. If we require any further information or documents, we will contact you directly. Thank you for your patience while we are working with a high volume of applications. No additional application status details are available via phone/email.
What We Do
The Student Service Centre provides one point of contact for students seeking information and services. The student services team can connect you with support in the following areas:
- Transcripts, document requests, and changes to personal information (see Records).
- Registering in courses and managing your enrollment (see Registration and Courses).
- Financial support including scholarships, awards, bursaries, and emergency funding (see Financial Support).
- Preparing for graduation and convocation (see Convocation).
- Tours and events for prospective high school students (See Recruitment Events)
- Accessibility resources, learning resources and writing support (see Academic Support).
- Career development and experiential learning (see Career and Professional Development).
- Campus community resources, crisis support, and mental and physical health supports (see Health and Wellness Services).
- Information, advising, and other support.
Contact Us
The Student Service Centre is open and working remotely during our business hours. Here’s how you can access our services. In-person services are unavailable until further notice.
Click on an icon below to find out more about each service option:
Hours: Monday to Friday, 10:00 a.m. - 12:00 p.m. and 1:00 - 4:00 p.m.
Please note that we have been experiencing a high call volume. Below are the approximate number of callers per day:
If your inquiry is not urgent, please consider other methods of contacting us and take a look at our Frequently Asked Questions!
- Government student loan interest-free status forms or other non-RESP forms
- Student loan application/registration confirmation forms
- CPP forms
- Other verification of enrollment or scholarship application forms
Looking for a form issued by the Office of the Registrar? Visit Office of the Registrar Forms to get started.