Replacement ONEcards
ONEcard replacements are currently limited. You may continue to use your ONEcard as normal even if it is past the card replacement date.
Card replacements will be prioritized for ONEcards that are lost or stolen or have inaccurate information.
Incoming students - Fall 2021
- Register in at least one class
- Upload your photo
- Get a ONEcard
- Pick up your ONEcard at the InfoLink ONEcard Service Centre in HUB Mall
Learning remotely? Follow steps 1 and 2 above and then view your virtual ONEcard starting September 1, 2021
To request a replacement ONEcard (fees apply):
- Upload your new photo
- Pick up your ONEcard (please confirm office hours prior to pick up)
Have a card that's reached the replacement date? See details below.
ONEcard for staff, post docs and contractors
To request a ONEcard during this time:
- Upload your photo
- If you are a new staff member, please email ONEcard@ualberta.ca to confirm your eligibility
- Pick up your ONEcard (please confirm office hours prior to pick up as they may change daily)
Card Replacement
Is the card replacement date on your ONEcard nearing or has it completely passed you by? Fear not, your ONEcard never expires. Please exchange your old card for a new one by following the replacement cards steps above. There is no fee to replace these ONEcards.
Ask Vera, our Chatbot
Have a question? Chat with Vera to get the answers. Click the green icon on the bottom right to start chatting.
- Keep your inquiry short
- Use full words (not abbreviations)
- Avoid complex questions
For example, try Replacement ONEcard or New Student
Need more help? Contact a live person or agent weekdays 8 am-4 pm by typing contact a live person or agent or send us an email at ONEcard@ualberta.ca
Hours of Operation
Monday–Friday
8:30 am–4:30 pm
Location
InfoLink ONEcard Service Centre, HUB Mall
If you require an accessible entrance, please use entrance 9002.