Incoming students - Spring 2021

Please note you will need a physical ONEcard to access buildings with in-person classes.

  1. Upload your photo
  2. Register in at least one class
  3. Get a ONEcard

Replacement ONEcards

To request a replacement ONEcard:

  1. Upload your photo
  2. For lost/stolen ONEcards, deposit the replacement fee to your ONEcard account
  3. Pick up your ONEcard (please confirm office hours prior to pick up as they may change daily)

ONEcard for staff, post docs and contractors

To request a ONEcard during this time:

  1. Upload your photo
  2. If you are a new staff member, please email ONEcard@ualberta.ca to confirm your eligibility
  3. Pick up your ONEcard (please confirm office hours prior to pick up as they may change daily)


Card Replacement

Is the card replacement date on your ONEcard nearing or has it completely passed you by? Fear not, it isn't expired and your card won't stop working. Please exchange your old card for a new one by following the replacement cards steps above. There is no fee to replace these ONEcards.

Staff ONEcards must be replaced before this date in order to use the Staff LRT program.


Ask Vera, our Chatbot

Have a question? Chat with Vera to get the answers. Click the green icon on the bottom right to start chatting.

  • Keep your inquiry short
  • Use full words (not abbreviations)
  • Avoid complex questions

For example, try Replacement ONEcard or New Student

Still need help? Please contact a live person or agent weekdays 8 am-4 pm or send us an email at ONEcard@ualberta.ca

Hours of Operation
Monday-Friday
10 am-3 pm

Location
InfoLink ONEcard Service Centre, HUB Mall
*You MUST enter through the 9102 ground level stairwell

If you require an accessible entrance, please contact ONEcard to make arrangements.