Incoming students

  1. Register in at least one class
  2. Upload your photo
  3. Get a ONEcard
    • Pick up your ONEcard at the InfoLink ONEcard Service Centre in HUB Mall

Students on campus are required to have a physical ONEcard.

Learning remotely? Virtual ONEcards are available for remote learning students only. Request a virtual ONEcard.

onecard ualberta mockup 2021

Lost ONEcard?

Log in and report a lost card under Account Info.

Replacement ONEcards

  1. Upload your photo
  2. For lost/stolen ONEcards, place your card on hold
  3. Visit our office to pick up your ONEcard

ONEcard for staff, post docs and contractors

To request a ONEcard during this time:

  1. Upload your photo
  2. If you are a new staff member, please email ONEcard@ualberta.ca to confirm your eligibility
  3. Visit our office to pick up your ONEcard


Card Replacement

Is the card replacement date on your ONEcard nearing or has it completely passed you by? Fear not, your ONEcard never expires. Please exchange your old card for a new one by following the replacement cards steps above. There is no fee to replace these ONEcards.


Ask Vera, our Chatbot

Have a question? Chat with Vera to get the answers. Click the green icon on the bottom right to start chatting.

  • Keep your inquiry short
  • Use full words (not abbreviations)
  • Avoid complex questions

For example, try Replacement ONEcard or New Student

Need more help? Contact a live person or agent weekdays 8 am-4 pm by typing contact a live person or agent or send us an email at ONEcard@ualberta.ca

New Student ONEcard Distribution
Starting August 23

Monday–Friday
8:30 am–4:30 pm

August 27–28 only
11 am–3 pm

Riverside Lounge, HUB Mall


Regular Hours of Operation
MondayFriday
8:30 am4:30 pm

ONEcard InfoLink Service Centre, HUB Mall