Incoming students - Spring & Summer 2021

Please note you will need a physical ONEcard to access buildings with in-person classes.

  1. Upload your photo
  2. Register in at least one class
  3. Get a ONEcard

Incoming students - Fall 2021

Please note you will need a physical ONEcard to access buildings with in-person classes.

  1. Register in at least one class
  2. Upload your photo by August 15 for pickup starting August 18. Photos will NOT be taken on site.
  3. Get a ONEcard

Missed the photo upload date? You will receive your pick-up date once your photo is approved. This is typically 3 business days after approval. 

Learning remotely? Follow steps 1 and 2 above and then view your virtual ONEcard starting September 1, 2021

Replacement ONEcards

To request a replacement ONEcard (fees apply):

  1. Upload your new photo
  2. Pick up your ONEcard (please confirm office hours prior to pick up)

Have a card that's reached the replacement date? See details below.

ONEcard for staff, post docs and contractors

To request a ONEcard during this time:

  1. Upload your photo
  2. If you are a new staff member, please email ONEcard@ualberta.ca to confirm your eligibility
  3. Pick up your ONEcard (please confirm office hours prior to pick up as they may change daily)


Card Replacement

Is the card replacement date on your ONEcard nearing or has it completely passed you by? Fear not, it isn't expired and your card won't stop working. Please exchange your old card for a new one by following the replacement cards steps above. There is no fee to replace these ONEcards.

Staff ONEcards must be replaced before this date in order to use the Staff LRT program.


Ask Vera, our Chatbot

Have a question? Chat with Vera to get the answers. Click the green icon on the bottom right to start chatting.

  • Keep your inquiry short
  • Use full words (not abbreviations)
  • Avoid complex questions

For example, try Replacement ONEcard or New Student

Need more help? Contact a live person or agent weekdays 8 am-4 pm by typing contact a live person or agent or send us an email at ONEcard@ualberta.ca

Hours of Operation
July 2021
MOnday-Friday 10 am-3 pm

August 2021
Monday-Friday 8:30 am-4:30 pm

Fall 2021 student distribution begins August 18
Monday-Friday 8:30 am-4:30 pm in HUB Riverside Lounge

Location
InfoLink ONEcard Service Centre, HUB Mall
*You MUST enter through the 9102 ground level stairwell

If you require an accessible entrance, please contact ONEcard to make arrangements.