CCID & Passwords

Your CCID is your main portal to accessing an abundance of campus resources. Created using a combination of your first and last name, your CCID provides access to applications like Bear Tracks, Email & Apps, and more!
Reset a Forgotten Password

Reset Your Password

Forgot your password? We make it easy for you to get connected again. Complete the following steps to reset your password.

Change your CCID password quickly and hassle free

Change CCID Password

Need access? Simple, quick password changes ensure what's important stays within reach. Change your password online now.

CCID Alias Email Addresses

Create an Email Alias

Requesting another email address? To add another email to your CCID, visit the Email section in our Profile Manager below.


Commonly Asked Questions

Getting and using your CCID

When do I use my CCID?

Your CCID is used across campus to access a number of different resources. CCIDs can be used to access library materials, book computer labs, use GSuite apps (including Gmail), print from computers, log into Bear Tracks, and more!

CCIDs also function as your direct link to the University of Alberta. All official emails concerning your education or your work will be sent to your UAlberta Gmail.

I’m an applicant or a student, when do I get my CCID?

Once you apply by electronic application to the University of Alberta, you will receive your CCID and password by personal email address within two days. If you submit a hard-copy application, it could take additional time to process.

I’m faculty or staff, when do I get my CCID?
Your CCID and password are automatically created for you upon hire. Details for logging in using your CCID and accessing your UAlberta email account will be sent to the email you provided during your application/recruitment process.
What happens to my CCID if I change my name?

In the event of a legal name change, you will first need to submit the Name Change Form to Human Resource Services or the Office of the Registrar, to have your name updated in our systems. Once this has been done, you can request an email alias reflecting your new name.

If required, we can rename your CCID, however, this will mean that emails can no longer be delivered to your original CCID. If this is not a concern, please contact us at ist@ualberta.ca to request a CCID rename.

I’m a guest at the university, how do I get a CCID?
In some cases, CCIDs for Guests are created by your university department. If you have questions about CCIDs for Guests, please reach out to your departmental contact or IST.
What are the password requirements for my CCID account?
When your CCID and password are first emailed to you, you will be required to change your password to make it secure prior to use. To change your password, visit our password change page. Keep in mind that your password must meet certain requirements to be considered secure in order to protect your information. For suggestions on creating a secure password, view our list of Tips for Creating a Secure Password.
What happens to my CCID when I leave the University?

Throughout your time at the University, your CCID will remain active in accordance with your official relationship(s) to the University of Alberta.

Students: Once your relationship with the University has ended, your CCID has the potential to expire.

Graduates: As a graduate with an awarded degree, you get to keep your CCID. Your CCID will not expire as long as you are logging in with your CCID annually.

Employees: Access to the CCID used during your employment will be revoked at the end of your employment with the University. You will be provided with a net-new CCID to access your financial information from Bear Tracks for 18 months after your employment end date. If you are a graduate with an awarded degree, you can keep the new CCID beyond the 18 months.

Continuing Education Students: If this is your only relationship to the University, your CCID will expire 24 months after the end date of your continuing education status.

Emeritus Designation: If you have retired and hold an emeritus designation, your CCID will not expire in your lifetime. Your relationship with the University, and your CCID, will be maintained for the rest of your life.

What is my responsibility with the use of my CCID?

The CCID assigned to you is for your personal use to access not only university resources and services, but your personal information and records as well. Do not allow anyone other than yourself to use your CCID. Never share your password with anyone. You are responsible and accountable for using your CCID in an ethical manner, which includes respecting the privacy and dignity of others. You must not use your CCID for illegal activity, copyright infringement, profit-making activities, harassment of others, etc.

For more information, please read the Information Technology Use and Management Policy.

Be aware that if you illegally download copyright materials, you may receive an email notice from an external organization detailing the alleged copyright infringement. For more information on such notices, please review information on the University of Alberta’s Copyright Office website.

What is the University of Alberta’s responsibility in administering CCID records?

CCIDs are the property of the University of Alberta and are an integral part of the computing facilities provided by the University for students and employees to work and learn. The University will manage and operate the computing facilities in a manner that provides the security and integrity of computing activities, the privacy and confidentiality of information, and the ethical use of resources, information, and property. The University has the authority to investigate abuses of computing privileges, and to take the appropriate action to resolve any violation of computing privileges.

For more information, please read the Information Technology Use and Management Policy.

What is a secondary CCID and how do I get one?

A secondary CCID is typically created for a departmental purpose, rather than created for an individual person. Secondary CCIDs can be created for conferences, student groups, business processes, courses or other applications. Department and Faculty CCID Authorized Approvers have the ability to create secondary CCIDs for their own department or faculty.

If you would like to request or renew a secondary CCID for your student group, please download and complete the application form and email it to ist@ualberta.ca.

 Troubleshooting

How do I get help with issues related to my CCID?

There may be a range of problems, issues, or concerns you could encounter with the use of your CCID. The primary contact for assistance with your CCID is the IST Service Desk.

We can be reached by phone at 780-492-9400 or by email at ist@ualberta.ca. Additionally, walk-up and pre-booked appointments are available at 2-10 General Services Building (GSB), North Campus. If you are visiting us in person, please ensure you bring your OneCard or government issued photo ID for identity verification.

Can I test my CCID password to see if it is working correctly?
You can verify your password on the MyCCID test your password page. Your password will be tested against multiple services to ensure that it is valid and functioning properly.
Why am I having trouble accessing PeopleSoft?
If you were prompted to complete the Security and Privacy Employee Acknowledgement (SPED) prior to logging in to PeopleSoft, there is a 15 minute grace period you will need to wait for your acknowledgement to be processed. If you are still having trouble logging in after that time period, contact IST.
I still haven't received my CCID and temporary password, what should I do?
Be sure to check your email’s spam and trash folders. If you still can’t find it, please reach out to your departmental contact or IST.
Identity Access Management