From the letter of understanding between participating institutions and City of Edmonton Transportation Services.
Per discussions conducted at the Joint U-Pass Advisory meetings April through July 2014, U-Pass transit and institutional partners have come to the following agreement regarding piloting of pro-rated replacement pricing and process for U-Pass which began in Fall 2014 term.
For the pilot term, which has been expanded and is ongoing, U-Pass partners agree that:
- Institutional partners will charge students the following rates for U-Pass stickers claimed lost or stolen in the time periods noted and will remit fees to transit partners in accordance with these rates.
- Institutional partners responsible for sticker issuance will use the standardized lost/stolen replacement request form (request to purchase replacement) as provided by transit partners for students claiming lost or stolen cards in the pilot period.
- Institutional partners will continue to make students aware that U-Pass is not transferable and not for re-sale per the U-Pass agreement through standard communication channels and at the time of issue, as is reasonably possible.
- Institutional partners will track and account for replacements per replacement period, using the fees remittance template as supplied.
In addition to learnings around process, the pilot period will allow for collection of data that will help determine a replacement rate maximum (allowable % replacements per total distributed) to be incorporated into an ongoing arrangement for replacement pricing effective to the conclusion of the current U-Pass agreement. Recognizing that it will not be possible to do a final evaluation of the Fall term results until end of term on December 31 with Winter term commencing January 1 and final remittances for Fall term being submitted into the Winter term, the group understands that the pro-rated activities described above will be need to be carried throughout the Winter term.
Upon conclusion of the pilot term, partners will review outcomes and a decision will be reached regarding continuation and/or refinements needed.
Should partners unanimously agree to continue with pro-rating replacement for loss/theft U-Pass, any required amendments to main U-Pass agreements shall be enacted accordingly.