COVID-19 Clinic Updates

JANUARY 20, 2020

We remain open and continue to provide both in-person and tele-rehab physiotherapy, sport medicine physician and orthopedic appointments. 

Massage appointments are available with referral from an appropriate health-care professional.

DECEMBER 11, 2020

UPDATE: Following new provincial COVID-19 restrictions, massage therapy services will be on hold until at least January 11, 2021.

We remain open and continue to provide in-person and tele-rehab physiotherapy, sport medicine physician and orthopedic appointments. 

NOVEMBER 26, 2020

UPDATE: We remain open for in-person and tele-rehab visits per the recent COVID-19 provincial restrictions. 

JULY 2, 2020

UPDATE: Effective July 1, 2020, our telerehab/physiotherapy assessment and follow-up assessment fees have changed. Please visit the Telerehabilitation (Virtual) Physiotherapy page for more information.

JUNE 19, 2020

UPDATE: In keeping with the guidelines for Stage 2 of the provincial relaunch strategy, the Glen Sather Sports Medicine Clinic is accepting in-person visits for all of our clinical services: sports medicine physicians, physiotherapists, orthopedic surgeons and massage therapists.

We remain committed to strict guidelines to protect you and our team. Examples include screening of all visitors to the Kaye Edmonton Clinic, appointments being appropriately spaced, physical distancing measures, clinicians and patients are continuously masking and we are practicing stringent infection control/hygiene practices.

Telerehab/medicine services remain available. Group classes remain on-hold for the immediate future.

The clinic is open from 7:30 a.m. - 4:00 p.m.

JUNE 15, 2020

UPDATE: Sports medicine physicians and physiotherapists are now back to offering in-person appointments as well as virtual appointments for those who feel most comfortable meeting with their physician or therapist remotely.

MAY 14, 2020

UPDATE: Effective May 15, 2020, the Glen Sather Sports Medicine Clinic will be returning to regular working hours: 8 a.m. to 4 p.m.

While in-clinic hours have changed, appointments for assessments and treatment will still take place primarily via telerehab. Physicians and physiotherapists will assess patient needs remotely before making a recommendation for in-person services, if deemed necessary.

Walk-ins will not be seen for assessment. Instead, individuals will be asked to connect with a physician or physiotherapist remotely for initial triaging.

MAY 7, 2020

UPDATE: The Glen Sather Clinic's sports medicine physicians will also be working toward reinstating in-person appointments.

On May 3, 2020, Dr. Deena Hinshaw released CMOH Order 16-2020, which amends CMOH Order 07-2020 authorizing the restarting of some health care services. The College of Physicians and Surgeons of Alberta (CPSA) has published a reopening practice advice to the profession on May 5, 2020.

The sport and exercise medicine (SEM) physicians at the Glen Sather Sport Medicine Clinic (GSSMC) will continue offering virtual care for our patients as the primary form of treatment. The SEM physicians launched telephone care on March 17 and by March 23, they were offering video consultation.

In addition, over the next number of weeks, we are offering in-clinic appointments for those who require it in keeping with the proposed CPSA guidelines:

  • Does the patient feel the benefit of the therapy exceeds the risk of leaving the home?
  • Is the benefit to the individual patient worth the risk of them having to leave their home? Special consideration must be given to high risk patients.
  • Could scarce resources, like acute care, be accessed if the procedure does not go as planned? How will this be coordinated?
  • Will the care provided prevent the need for a patient to access acute care in the foreseeable future?
  • Would a group of peers support the decision that the care is urgent?

For the most part, in order to ensure it is safe for you to come into the clinic, a virtual appointment may occur first. During this appointment, you and your physician can discuss the risks versus benefits of an in-person visit.

We understand that you will have questions, so please contact the clinic at 780-407-5160 and, if you have clinical questions, we can arrange for a call or video appointment with a physician.

Lastly, to our staff and our patients, thank you for your tremendous support during these challenging times! We encourage everyone to continue physical distancing and practicing hand hygiene. Together, we can flatten the curve and beat this virus. We hope you are all staying active and healthy!


MAY 5, 2020

UPDATE: On April 30, Premier Jason Kenney announced that physiotherapy clinics were included in the first stage of Alberta’s economic relaunch strategy. This news is promising, as it suggests Albertans have been thoughtful and careful in dealing with the COVID-19 pandemic. For this, we applaud everyone’s efforts in minimizing the spread of the virus and praise our frontline and essential workers in keeping us healthy.

We are proud of how quickly and efficiently our staff and physiotherapists were able to adapt during this pandemic by providing care via TeleRehabilitation. We have continued to deliver high-quality, evidence-based care to our patients and have received lots of positive feedback from patients. All patients will continue to be offered treatment via telerehabilitation as our primary form of treatment.

While we are excited to offer in-person service again, we remain cautiously optimistic, as we know that we will not be resuming “business as usual.” When our clinic doors open, we will be vigilant to ensure that health, safety and risk mitigation are our top priorities.

We will follow the guidelines and policies set out by the Physiotherapy Alberta College & Association. Additional measures that we have in place to promote the safety of both our patients and our staff include:

  • Screening all individuals entering the Kaye Edmonton Clinic building
  • Booking longer treatment times to allow our staff the opportunity to thoroughly clean treatment areas between patients
  • Seeing patients in person ONLY when the anticipated benefits of such services outweigh the risks to the patient and the physiotherapist
  • Enforcing physical distancing in the waiting room and treatment areas
  • Requiring both patients and physiotherapists to wash and sanitize their hands before and after each appointment
  • Using appropriate personal protective equipment (PPE) to deliver safe in-person service

To ensure we have the enough time to implement these changes, we are planning to reopen our in-person physiotherapy services on Monday, May 11.


APRIL 7, 2020

UPDATE: Physiotherapy Alberta has mandated that all physiotherapists first check if patients can be seen virtually before an in-person appointment is scheduled.

If it has been determined that telerehabilitation is not appropriate for the patient's condition, physiotherapists are expected to screen patients to determine if in-person urgent care is required. This screening will be done remotely (via telephone or secure video conferencing). The physiotherapist will then determine the need for urgent care.

For more information about this directive, visit the Physiotherapy Alberta website.

APRIL 2, 2020

UPDATE: Telerehabilitation (virtual) physiotherapy services are up and running. We are currently seeing new and existing patients for remote appointments. To book an appointment, please call us at 780-407-5160. For more information about virtual physiotherapy services, please visit the Telerehabilitation (Virtual) Physiotherapy webpage.

MARCH 27, 2020

UPDATE: Given the directive from the Government of Alberta to close all non-essential services and businesses, in-person appointments are limited to urgent cases ONLY. Remote/virtual appointments for minor injuries & non-essential cases can still be booked by calling us at 780-407-5160.



MARCH 20, 2020

UPDATE: effective Monday, March 23 the Glen Sather Clinic will be running on reduced hours: 8 a.m. to 3 p.m. Monday through Friday (no Saturdays).

MARCH 18, 2020

UPDATE: Sports medicine and physiatry appointments will continue on a case-by-case basis at the discretion of the attending physician.

MARCH 17, 2020

At the Glen Sather Sports Medicine Clinic, the health and safety of our patients, staff and all Albertans are of the utmost importance to us.

Amid the COVID-19 situation currently unfolding in Alberta, the clinic will remain operational, but with most programs suspended. Effective Monday, March 23, only urgent physiotherapy appointments will be considered. All physiotherapy requests will be reviewed by a team lead and you will be contacted directly if suitable for an assessment/appointment.

The following Glen Sather Clinic programs have also been suspended until further notice:

  • All orthopedic surgical clinics
  • All massage therapy sessions
  • Functional Agility and Strength Training (FAST) Knee program
  • GLA:D Hip and Knee classes
  • Performing Arts Clinic

While some services do remain open, we are working to mitigate health concerns by looking into alternative formats for our services, so we can continue to care for and support our patients.

To protect yourself and others:

  • If you are feeling unwell and exhibiting cold and/or flu symptoms, you must hold off on visiting the clinic until you are feeling healthy and have been cleared by your primary health-care provider.
  • For anyone who has traveled, you must wait at least 14 days from the time of your return before booking an appointment. AHS recommends isolating for 14 days for anyone who has traveled.

If any of these above scenarios apply to you, and you have an upcoming appointment within the 14-day time frame, please give us a call at 780-407-5160 and we will be happy to reschedule your service to a later date and/or waive the cancellation fee.

We want all of our staff and patients to know that we are taking your health seriously. We are committed to following strict AHS guidelines, taking extra precautionary measures to ensure a safe environment for all.

Following the suggested AHS guidelines, we are:

  • Screening patients for a recent history of travel and cold/flu symptoms before they come to the clinic for their appointment
  • Following strict cleaning procedures, including routine surface cleaning of all beds, desks, chairs and door handles
  • Promoting vigorous hygiene practices, including having all staff wash their hands frequently, especially between patient visits

We encourage you to familiarize yourself with COVID-19 information provided by Alberta Health Services. You can find this information HERE.

If you have any questions or would like to reschedule your appointment, please call us at 780-407-5160.

We are closely following all COVID-19 updates. Please watch this page for updated information related to Glen Sather Clinic programs and services as the situation evolves.

You can also follow University of Alberta COVID-19 updates HERE.

Thank you and stay safe!