Student Platforms and Access

Your Campus Computing ID (CCID)

Your CCID is your main portal to accessing an abundance of campus resources. Created using a combination of your first and last name, your CCID provides access to applications like Bear Tracks, Email & Apps, and more.

You will receive your Campus Computing ID (CCID) via email within 3-5 days of registration.

Bear Tracks

Bear Tracks is the University of Alberta’s online service that provides students, applicants, employees, and instructors access to their personal information in a safe and secure manner. This includes financial information, class fee assessments/confirmations, tuition tax receipts, grades, and allows you to update your personal information.

  • Student Centre
  • Academics
  • Financials
  • Personal Information

Please see the user guide and additional resources.

Access Bear Tracks

University Email Correspondence

We use the @ualberta.ca email account to communicate important information and notices about your studies.

You will be automatically assigned a @ualberta.ca email account as soon as you register in your first course at Online and Continuing Education.

All administrative communications will be sent to your @ualberta.ca email, including:

  • registration confirmation
  • coursework communication and messages from instructors
  • grade notifications (if you have set the notification function in Bear Tracks)
  • other important news and announcements about your program and classes

Access your email & apps

Reset password

Electronic Communications Policy

The University of Alberta uses and will use electronic communication with its students and applicants in lieu of many paper-based processes. "Electronic communication" includes anything that is created, recorded, transmitted or stored in digital form or in any other intangible form by electronic, magnetic or optical means or by any equivalent means. Currently, this most often includes information communicated by email and via a website.

Electronic communication will be subject to the same policies on information disclosure as other methods of communication (see   Freedom of Information and Protection of Privacy Act FOIPP). The laws of Alberta will apply to all electronic transactions and communications involving the University of Alberta.

Key Points Regarding Electronic Communications

  • All students and applicants are assigned a University of Alberta Campus Computing ID (CCID) with email privileges. The CCID@ualberta.ca email address originally assigned by the University is the email address to which communications will be sent.
  • Check your email at least once a week.
  • See the Information Services and Technology (IST) website for detailed information on CCIDs, conditions of use and related privileges.
  • You must advise IST immediately of any problems encountered with university email accounts by contacting the IST Help Desk.
  • We recommend that you do not forward your University directed e-mail to other non-University email addresses (such as those provided by Hotmail, Yahoo, Shaw, TELUS, etc.). You could miss important communications that may affect your university career.
  • Failure to receive or read University communications sent to the University email address in a timely manner does not absolve students and applicants from knowing, responding to or complying with the content of that communication.

Canvas (IP, on-demand + Summer 2025 courses)

To start your Intellectual Property or Summer 2025 courses, you must create an account within our learning platform CE Canvas. You will complete your course or program in CE Canvas, please bookmark that page.

Using CE Canvas

  • Create Your Password:  
    • To complete the initial setup of your Canvas account, you will need to visit the CE Canvas login page.
    • To activate your account click Forgot Password on the main page, and enter the email address you used to register for your course(s). You will then receive an email with instructions requesting you set up a new account password. 
    • Please ensure you record this password as you will use it to access the CE Canvas platform moving forward.
    • Please allow 90 minutes following the registration of your course before attempting to set up your Canvas password. This window ensures your account is created within our system.
  • Access Your Course(s): 
    • With your CE Canvas account, you’re ready to access your course. Log in with the email you used to register for the course and the password you created.
    • Your active courses appear as tiles on your CE Canvas dashboard. Click the tile to access your course:

        image of the CE Dashboard

(Note: Active courses may take up to 90 minutes to appear after registering.)

  • Complete course activities:
    • You may find the following articles useful for help completing assignments, participating in discussions, and taking quizzes:

  • Email Correspondence: 
    • We use your preferred email, that used for registration, to communicate all important information and notices about your studies.

 

Need Further Assistance?

Should you have any questions or require help logging in, please don’t hesitate to contact us at cecanvas@ualberta.ca.

For technical support issues, please contact the eClass support team at eclass@ualberta.ca. For urgent issues, you can reach them by phone at 780-492-9372.

For course-specific questions and inquiries, such as questions regarding course content or due dates, please contact your instructor or course administrator using the information on the course home page, or the messaging system in Canvas via the "Inbox" link in the left side navigation menu:

image of inbox 

Click the “Compose” button at top-right, then select your course and find your teacher in the “To” field. 

image of compose icon 

 

Electronic Communications Policy

The University of Alberta uses and will use electronic communication with its students and applicants in lieu of many paper-based processes. "Electronic communication" includes anything that is created, recorded, transmitted or stored in digital form or in any other intangible form by electronic, magnetic or optical means or by any equivalent means. Currently, this most often includes information communicated by email and via a website.

Electronic communication will be subject to the same policies on information disclosure as other methods of communication (see   Freedom of Information and Protection of Privacy Act FOIPP). The laws of Alberta will apply to all electronic transactions and communications involving the University of Alberta.