Student Services + Policies

Contact the U of A Student Service Centre (SSC) if you are looking for:

  • Registration and payment processing
  • Application for program admissions form submission
  • Bear Tracks navigation support
  • Campus Computing ID (CCID) assistance and resets

For program inquiries, contact the program office at 

Student Service Centre

Student services for Continuing Education students can be accessed at the Student Service Centre.

Self-Service Options

By Phone

The Student Service Centre now offers a callback service for Non-Degree Continuing Education students who need assistance with registration. Please join the online queue any time during our business hours to request a call from an advisor.

If you are brand new to the University of Alberta, or already have an existing CCID, bypass the call back queue by registering yourself online through Bear Tracks. Please see the online self-service items below for more information.

If you are joining the queue before 2 p.m. MST, please expect the Student Service Centre to call you back within the day, volume permitting. If you are joining the queue after 2 p.m. MST, please expect a call the following business day.

In Person

The Student Service Centre is located in the Administration Building at the University of Alberta North Campus.

Regular Office Hours:

Monday – Friday 9 am – 4:15 pm
Wednesday 10 am – 4:15 pm

Non-Degree continuing education payment office hours:

Monday – Friday 9 am – 2:30 pm
Wednesday 10 am – 2:30 pm

Processes + Policies