Office of the Student Ombuds

We are open

We're here to support you! We may be working remotely but we're still "here" to provide you with the services that you need.


Please go to the COVID-19 (novel Coronavirus) Information page for the university's latest updates.


NOTICE:

To support physical distancing benefits in regards to the spread of COVID-19, there are immediate changes to OSO operations. Advising appointments are offered via phone or distance technology. To arrange remote support, call 780-492-4689 (please include your ualberta.ca email address if leaving a voicemail) or email ombuds@ualberta.ca. Our operating hours during the spring and summer are Monday to Friday, 8:00 a.m. to 4:00 p.m.


The Office of the Student Ombuds is a confidential service that strives to ensure that university processes related to students operate as fairly as possible. We offer information, advice, and support to students, faculty, and staff as they deal with academic, discipline, interpersonal, and financial issues related to student programs.

Book an appointment

Service Notice: Advising appointments are offered via phone or distance technology. To arrange remote support, call 780-492-4689 (please include your ualberta.ca email address if leaving a voicemail) or email ombuds@ualberta.ca.


Message to Students

The Office of the Student Ombuds understands that students of colour experience anti-Black racism and other forms of systemic racism and discrimination in differing ways in our institution. As an ombuds team, we are committed to bringing to light all forms of discrimination that students experience and holding the university accountable in addressing these inequities. We work collaboratively with all university units in providing educational awareness and consciousness-building with respect to issues of privilege and marginalization in society.

We act to support students who face racism and discrimination by working with and strengthening them in:

  • Knowing their rights;
  • Ensuring their rights are upheld;
  • Ensuring that their voices are heard;
  • Making them aware of the available options to curtail discriminatory treatment and deal with systemic issues;
  • Connecting them with support resources to recover from the effects of racism and discrimination.

We further acknowledge that racism and discrimination are experienced by other marginalized groups and will act to similarly support these students.


Common Questions

Read our answers to some common questions about us and the services we provide.

About Us

Learn more about us and what we can provide information, advice, and support on. 

Resources

Access the resources we have compiled to help you navigate policies, the Calendar, and more.

Services

Learn about the services we provide to the U of A community.