Office of the Student Ombuds

We are open

We're here to support you! We may be working remotely but we're still "here" to provide you with the services that you need.


Please go to the COVID-19 (novel Coronavirus) Information page for the university's latest updates.


NOTICE:

To support physical distancing benefits in regards to the spread of COVID-19, there are immediate changes to OSO operations. All in-person appointments have been cancelled for the remainder of Winter Term 2020. Advising appointments will be offered via phone or distance technology. To arrange remote support, call 780-492-4689 (pleae include your ualberta.ca email address if leaving a voicemail) or email ombuds@ualberta.ca. Our operating hours while working remotely will remain Monday to Friday from 8:30 a.m. to 4:30 p.m.


The Office of the Student Ombuds is a confidential service that strives to ensure that university processes related to students operate as fairly as possible. We offer information, advice, and support to students, faculty, and staff as they deal with academic, discipline, interpersonal, and financial issues related to student programs.

Book an appointment

Service Notice: All in-person appointments have been cancelled for the remainder of Winter 2020 Term. Advising appointments will be offered via phone or distance technology. To arrange remote support, call 780-492-4689 (pleae include your ualberta.ca email address if leaving a voicemail) or email ombuds@ualberta.ca.


Common Questions

Read our answers to some common questions about us and the services we provide.

About Us

Learn more about us and what we can provide information, advice, and support on. 

Resources

Access the resources we have compiled to help you navigate policies, the Calendar, and more.

Services

Learn about the services we provide to the U of A community.