What courses are available by distance learning?

The content of all our courses can be accessed remotely via our learning management platform, eClass. You can register for courses offered by video or completely online, if your interest and academic requirements are met. Please consult the list of available courses on Bear Tracks or contact the Admissions Office (780-465-8703).

How do I connect to my eClass courses?

You must authenticate yourself with your CCID and password. This is generally the same information you use for your University of Alberta e-mail account (ccid@ualberta.ca).

If you no longer have this information, please contact IST:
Telephone: 780-492-9400
E-mail: https://ist.ualberta.ca/contact

Why doesn't my course appear on the eClass site?
Please check the following:
  1. That your course appears on your BearTracks course list; if it does, go on to step 2.
  2. The existence and visibility of the course on the eClass site with your instructor (there is a 24-hour delay between registering for a course and its appearance in eClass site). If yourinstructor confirms that everything is normal and the 24-hour detail has elapsed, go on to step 3.
  3. Contact us
    Office: 3-03 Pavillon McMahon
    Email: distance@ualberta.ca
Why does my course no longer appear on the eClass site?

Please check the following in this order:

  1. That your course appears on your course list on BearTracks; if it does, go to step 2.
  2. The course visibility schedule on the Moodle site, with your teacher, each course has a start and end date; if your teacher confirms that your course is still visible, go to step 3.
  3. Contact us
    Office: 3-03 Pavillon McMahon
    Email: distance@ualberta.ca
What browsers should I use to access eClass?
We recommend that all users use the latest versions of FirefoxChrome, Safari and Opera browsers. Internet Explorer should be avoided as some eClass functions are not compatible with Internet Explorer.
What other preparations should I make to access the Moodle site and video sessions?

As well as having the necessary equipment (microphone, webcam, headset/speaker) and a cable Internet connection (it is preferable to a wireless connection), we recommend that you :

  1. activate pop-ups and cookies regardless of the browser used,
  2. get the latest versions of Java and Adobe Flash Player
  3. test your system for videoconferencing sessions: http://tinyurl.com/acsystemtest
Does eClass work on mobile devices?
Yes, it does. Chrome and Firefox are available to download from the Google Play Store and the Apple App Store.
Is there technical support for eClass at Campus Saint-Jean?

Send any Moodle-related technical questions to distance@ualberta.ca or come to office 3-03 McMahon Hall.

Please consult the events calendar for the schedule of training workshops on eClass and other technological tools.

Where can I find documentation on eClass?

You can consult the reference documents for students and professors at any time.

How can I access the Campus Saint-Jean library as an off-campus student?

The BSJ website contains information for all students, including off-campus students: http://www.library.ualberta.ca/francais/.

Contact us

Room 2-66, Pavillon McMahon

Lise Niyuhire, MIS, Master Comm&IT
Senior Officer, Innovation & Technologie

Hugues Kouadou
IT User Support Team Lead

Johny Djeupmeni
IT Assistant