Your First Appointment

  • Please arrive 10-15 minutes early for your appointment (see our location page for directions).
  • You may be subject to a $50 fee for missed appointments or short notice cancellations (within 24 hours).
  • Please bring appropriate footwear (running shoes) and loose-fitting clothing such as shorts, a t-shirt or sleeveless shirt, and a sports bra, if appropriate (especially for those receiving shoulder treatment).
  • Check in at the front desk when you arrive; you will be given forms to complete.
  • Bring your Health Care Card to show the receptionist.
  • If payment is required, you will be asked to pay prior to your appointment - we accept cash, cheques, debit, and all major credit cards, as well as gift cards.
  • Have a seat in the waiting room until you are called by one of our assistants.
  • We are a high-volume specialty clinic and certain circumstances may arise that can cause clinicians to run behind. Please be prepared to possibly experience delays.
  • Follow-up sessions can be booked with our receptionists.
  • If your provider recommends an aid-in-recovery (e.g., brace, tape, rehab equipment), it may be available for purchase in our store. You are welcome to browse or ask for assistance at the front desk.