Internet

ResNet wireless internet (Wi-Fi)

Residence buildings have been upgraded to a new wireless service (ResNet).

You can connect a computer or mobile device to ResNet using your CCID and password. There is also a ResNet_Guest network for guests, as well as an eduroam network for people visiting from other institutions.

Devices such as gaming consoles and smart TVs are able to connect to the wired connection in your unit or the wireless network named ResNet_Gamer depending on where you live.

Wired internet

If you have devices that cannot connect to the wireless named ResNet many of our residences include a wired connection; others will require you to contact and subscribe to service from a local ISP (Internet Service Provider). Select your residence below to see your options for wired internet connections.

If you have questions about any of the information on this page, please contact Residence Internet Support at Residence.InternetService@ualberta.ca.

Residence Internet Support

780-492-7647

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Lister Residence, International House & Résidence Saint-Jean

All units have ResNet wireless connections. Each room also includes a wired internet connection. You will need to provide your own (Cat6) network cable and connect it from your computer into the wall jack.

Where is my network jack?
  • Henday, Kelsey & Mackenzie Halls: It’s the network jack on the wall, next to the desks. In a double room only one connection per room will be working.
  • Schäffer Hall: It is located on the bottom of the small wireless access point mounted on the wall by your desk. In rooms without a wireless access point it's the black jack next to the telephone jack.
  • Thelma Chalifoux Hall: It is located on the bottom of the small wireless access point mounted on the wall by your desk. In rooms without a wireless access point it's the black jack next to the telephone jack.
  • International House: It is located on the bottom of the small wireless access point mounted on the wall by your desk. In rooms without a wireless access point.
  • Résidence Saint-Jean: It’s the network jack on the wall, next to the desks.
HUB

HUB has ResNet wireless available in every residence room. HUB units do not have any ability to sign up with external providers. There is an additional wireless network named ResNet_Gamer which is intended for devices like game consoles which can’t do the 802.1x authentication used by ResNet.

Please fill out this form or contact Residence.InternetService@ualberta.ca for more information about how to connect your devices to it.

Aspen, Maple, Alder & Linden Houses

Aspen and Maple House have ResNet wireless available in every room. There is also a wireless network named ResNet_Gamer which is intended for devices like game consoles which can’t do the 802.1x authentication used by ResNet. Please fill out this form or contact Residence.InternetService@ualberta.ca for more information about how to connect your devices to it.

You also have the option of purchasing service from a local internet service provider. You must contact them directly to make arrangements to have the cable Internet activated in your house. Students may be eligible for a special rate plan by request.

Please note: You will be responsible for managing and maintaining your account and contract with your local ISP.

East Campus Residences

These residences all have a wireless and a wired connection:

  • Graduate Residence (Stonecrop, Juniper, Rockcress, Speedwell): The wired connection is on the bottom of the small wireless access point mounted on your wall in your unit.
  • Nîpisîy House: The wired connection is on the bottom of the small wireless access point mounted on your wall in the common area of your unit.
  • Peter Lougheed Hall: The wired connection is on the bottom of the small wireless access point mounted behind the desk in a bedroom. In units without a wireless access point, it will be the jack on the wall in one of the bedrooms.
  • Pinecrest House: The wired connection is on the bottom of the small wireless access point mounted on the wall in the common area of your unit.
  • Tamarack House: The wired connection is on the bottom of the small wireless access point mounted on the wall in the common area of your unit.
Wired - Optional

Residents in East Campus have the option of purchasing service from a local internet service provider. You must contact them directly to make arrangements to have the cable Internet activated in your house. Students may be eligible for a special rate plan by request.

Please note: You will be responsible for managing and maintaining your account and contract with your local ISP.