Laundry
HOW TO USE LAUNDRY IN RESIDENCE
1. Download the LaundryCat app
Use the LaundryCat app to pay with your ONEcard, check machine availability and be notified when laundry cycles are complete. Please view the laundry instructions or troubleshooting guide.
Can’t download the app?
Pick up a Sparkle Express laundry card from Student & Guest Services (Lister Centre and International House) or at the Infolink ONEcard Service Centre (HUB Mall). Please note, this card will not debit from your ONEcard account and funds must be added as indicated.
2. Paying for laundry
Laundry machines accept ONEcard Cash. You can check your balance and add funds to your ONEcard online with a credit card or at the ONEcard office.
Wash cycle: $2 / Dry cycle: $1.75
Need a refund?
If your clothes aren’t clean or you feel you have been mistakenly charged, submit a claim for a refund (ensure you are logged into your U of A Google account).
3. Using the machines
- Do not do laundry during quiet hours.
- View the instructions posted in the laundry room for how to use the machines.
- Clean the lint trap after each dry cycle for more efficient drying and to prevent fires.
- Quickly free up the machine for others to use.
REPORT ANY ISSUES
Choose one of the options below if you are experiencing laundry issues.
- Phone Sparkle Solutions at 1-866-769-0680
- Email service@sparklesolutions.ca
- Download the Sparkle Solutions Service app then scan the barcode on the machine license plate. This will create a service request, which you can customize by choosing from a list of common service options.
