Administrative transformation

A significant amount of the SET program is focused on administrative transformation. A specialized team within the SET program is designing the new operating and organizational structure, as well as completely redesigning major processes across all university functions to align administrative services with the new operating model. This team is supported by Nous Group, an international management consultancy which has significant experience partnering with higher education institutions to solve strategic challenges, drive performance, and build capacity.

The functional workstreams are as follow:

  1. Research Administration
  2. Information Technology (IT)
  3. Human Resources (HR)
  4. Student Services
  5. Finance
  6. External Engagement

You can also learn about shared services here.

Learn about the features in the new administration operating model:


Learn about other organizational changes based on the model