Administrative transformation

A significant amount of the SET program is focused on administrative transformation. A specialized team within the SET program is designing the new operating and organizational structure, in addition to completely redesigning major processes across all university functions to align administrative services with the new operating model.

The model divides processes into functional workstreams: external engagement, finance, HR, IT, research administration, and student services. Read more about the functional workstreams here.

Learn about the features in the new administration operating model:

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Diagram explaining the administrative operating model:

  • A member of the U of A community (staff, faculty, or student) makes requests to any of the three service entry-points:
    • Service partner:
      • Staff and faculty make requests of service partners (embedded in colleges and faculties).
      • The service partners work with the Centres of Expertise and Shared Services to process the requests.
      • Then service partners communicate back to the community member with a solution/answer.
    • Staff Service Centre:
      • Staff and faculty make requests to the Staff Service Centre.
      • The Staff Service Centre either resolves the request immediately or sends the request to the back-end of Shared Services to process it.
      • The back-end of Shared Services either processes the request or works with the Centres of Expertise to process it.
      • The back-end of Shared Services is grouped by administrative function: external engagement, finance, HR, IT, research administration, student services.
      • Then the Staff Service Centre communicates back to the community member with a solution/answer.
    • Student Service Centre:
      • Students make requests of the Student Service Centre.
      • The Student Service Centre either resolves the request immediately...
      • Or works with the Centres of Expertise and Shared Services to process the request.
      • Then the Student Service Centre communicates back to the community member with a solution/answer.
  • The Centres of Expertise are made up of teams grouped by function. They produce policies, strategy, and standards followed by the rest of the service providers, and help to process requests from the service partners, Shared Services, and the Student Service Centre.

Learn about other organizational changes based on the model.