Service Excellence Transformation (SET)

Latest update

Since the new administrative operating model was approved last October, several new entities and roles have been introduced to the university community including the Senior Service Partner and Service Partner positions. Service partners are integral to the new model. They provide strategic support, ensure that policy and strategy is applied appropriately and facilitate connection to services in the central functions. The HR workstream is pleased to announce the appointment of the Senior HR Service Partners.

HR Senior Partners Update

What is SET?

The Service Excellence Transformation (SET) program was formed as part of the U of A for Tomorrow (UAT) initiative to reimagine how we do our work so we can continue to provide high-quality services with fewer staff members and create administrative structures that focus the maximum amount of the university’s resources and energies on its core mission of excellence in teaching, research, and community engagement. Learn more »

As part of SET, three key initiatives are being reviewed for cost efficiencies:

Ask SET Anything (ASA)

On April 23, the SET Program Office held an Ask SET Anything: Research Administration Edition.

You can watch recaps of other Ask SET Anything events on the UAT Consultation page.


The Service Excellence Steering Committee (SESC) and Project Team includes representatives from leadership, as well as human resources and organization design specialists.

See SET members »