Service Excellence Transformation (SET)

Latest update

As we start a new fall academic term, we wanted to summarize all that has happened with the UAT initiative over the past three months to keep you up to date and informed of anything you may have missed. The summer months continued to be a busy time as work progressed on planning, implementing and launching new structures, service centres, positions, and much more. Some of the key milestones included the launch of a new academic structure with the introduction of three colleges, a new Shared Services unit and Staff Service Centre, and a new Student Service Centre.

Read on to see what else you missed in In case you missed it: UAT summer roundup.

UAT summer roundup

What is SET?

The Service Excellence Transformation (SET) program was formed as part of the U of A for Tomorrow (UAT) initiative to reimagine how we do our work so we can continue to provide high-quality services with fewer staff members and create administrative structures that focus the maximum amount of the university’s resources and energies on its core mission of excellence in teaching, research, and community engagement. Learn more »

As part of SET, three key initiatives are being reviewed for cost efficiencies:

Ask SET Anything (ASA)

On September 17, the SET Program Office held the Ask SET Anything: Student Services Edition.


You can watch recaps of other Ask SET Anything events on the UAT Consultation page.


The Service Excellence Steering Committee (SESC) and Project Team includes representatives from leadership, as well as human resources and organization design specialists.

See SET members »