Service Excellence Transformation Updates

Recent Posts

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Ask SET Anything: Student Services Edition recap

Last Friday, the SET team hosted another edition of our Ask SET Anything event series specifically for student services. Staff in this area were invited to learn more about the Student Service Centre and student services in the new operating model, raise questions, concerns, and share feedback.

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U of A for Tomorrow Updates: September 16, 2021

U of A for Tomorrow updates for the week of September 16, 2021

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Immigration and relocation support moves to Shared Services unit

As part of the Service Excellence Transformation (SET) program, immigration and relocation services have moved from Human Resources, Health, Safety and Environment (HRHSE) to the Shared Services unit. Learn more about services available to you and foreign nationals, and how to access them.

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New Purchasing Card and Travel & Expense reconciliation processes to launch in October

As part of the University of Alberta for Tomorrow (UAT) initiative, the Procurement team has performed a review and redesign of both the expense reimbursement process and the credit card reconciliation process. The process redesign is currently in the final stages and is planned for implementation this coming October.

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U of A for Tomorrow Updates: September 9, 2021

U of A for Tomorrow updates for the week of September 9, 2021

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Fall update: Applying to position opportunities

As the fall term begins, processes for applying to positions that were implemented over the summer months will be changing. As of September 1, positions may now be posted to the Careers site for a minimum of 5 business days; please regularly check the Position Opportunities page (POP) and the Careers site for the latest updates. In addition, the option to submit your resume in advance by proxy is no longer available; all applicants will be responsible for submitting their resume and cover letter through normal routes, via the Careers site, and by the specified competition deadline.

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In case you missed it: UAT summer roundup

As we start a new fall academic term, we wanted to summarize all that’s happened with the University of Alberta for Tomorrow initiative over the past three months to keep you up to date and informed of anything you may have missed.

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Ask SET Anything: External Engagement Edition recap

Last Wednesday, the SET team hosted another edition of our Ask SET Anything event series. This edition focused on external engagement, and staff were invited to learn more about the new External Relations structure, raise questions, concerns, and share feedback.

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U of A for Tomorrow Updates: September 2, 2021

U of A for Tomorrow updates for the week of September 2, 2021

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U of A for Tomorrow Updates: August 26, 2021

U of A for Tomorrow updates for the week of August 26, 2021

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Hiring announcement: IT Partners

Information, Services & Technology and the SET IT workstream are pleased to announce the appointments of the IT Service Partners.

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Looking for HR support? The Staff Service Centre is here to help!

Visit the Staff Service Centre to view articles about common HR inquiries, submit a form or request support. Learn more about the services available to you.

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First IT services transitioned across the university

With work beginning in early spring 2021, the IT stream is on track to complete the transition of the first university-wide IT services: networks, data centres, and cyber security, by early October.

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Discovery update: External Engagement

The external engagement workstream has concluded its discovery phase, engaging with functional experts and leaders to gain a better understanding of the current state of external engagement-related activities across the university.

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U of A for Tomorrow Updates: August 19, 2021

U of A for Tomorrow updates for the week of August 19, 2021

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Deciding to apply for new roles in the U of A’s New Structure

Over the past few weeks, we've heard questions related to the positions that are coming available as a result of the new operating model, and which positions may no longer exist. Staff are seeking guidance about the timing of roles, when to apply, and the application process. Here are some answers to the latest questions we've been hearing.

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New Student Service Centre opens Monday

August 16, 2021 marks the official launch of the Student Service Centre located on the main floor of the Administration Building on North Campus (utilizing the previous Student Connect space and infrastructure).

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U of A for Tomorrow Updates: August 12, 2021

U of A for Tomorrow updates for the week of August 12, 2021

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Get to know the new Staff Service Centre

Shared Services launched phase one of its services this week: HR Services and the new Staff Service Centre. The Staff Service Centre will be the entryway for faculty and staff to access centralized support.

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U of A for Tomorrow Updates: July 29, 2021

U of A for Tomorrow updates for the week of July 29, 2021

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Pulse survey: spring's results

Since August, the U of A for Tomorrow (UAT) team has sent out monthly pulse surveys to 7,000 employees across the institution to gain a sense of how the university community is feeling about both academic and administrative transformation. This survey is an opportunity to take the pulse of our community on a few key questions relating to the UAT initiative. Read on to learn some of the latest findings from the survey.

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Ask SET Anything: Shared Services Edition recap

Last Thursday, the SET team hosted another edition of our Ask SET Anything event series specifically for staff to learn more about Shared Services and the Staff Service Centre ahead of the July 26 launch.

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Transforming the External Relations structure

Elan MacDonald, VP External Relations, shares the new External Relations organizational structure.

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U of A for Tomorrow Updates: July 22, 2021

U of A for Tomorrow updates for the week of July 22, 2021

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Get to know the new Student Service Centre

The new Student Service Centre, a navigation hub for students—and for staff who support students—will be a one-stop-shop for all enquiries, helping students throughout their university journey.

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Shared services launches July 26

Over the past two and a half months, the Shared Services unit has been busy hiring and planning for the phase one launch of its services.

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U of A for Tomorrow Updates: July 15, 2021

U of A for Tomorrow updates for the week of July 15, 2021

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U of A for Tomorrow Updates: July 8, 2021

U of A for Tomorrow updates for the week of July 8, 2021

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Applying to position opportunities over the summer

As the university continues transitioning to the UAT operating model, many new positions are being created and will be posted throughout the summer months. With many taking vacation time, we’ve prepared some information and steps you can take to ensure you don’t miss out on future job opportunities.

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Hiring announcement: Senior Finance Partners

Finance, Procurement and Planning and the SET finance workstream are pleased to announce the appointments of the Senior Finance Partners.

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U of A for Tomorrow Updates: June 24, 2021

U of A for Tomorrow updates for the week of June 24, 2021

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Recap of June 15 town hall

More than 1500 people joined President Bill Flanagan, Provost Steven Dew, VP (USF) Todd Gilchrist, and the three interim college deans, Greta Cummings (College of Health Sciences), Joe Doucet (College of the Social Sciences and Humanities), and Matina Kalcounis-Rueppell (College of Natural and Applied Sciences) for a town hall focused on the university’s new colleges and operating model. This recap includes answers to audience questions and access to the recording of the event.

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Discovery update: Research administration

The research administration workstream has concluded its discovery phase, engaging with functional experts and leaders to gain a better understanding of the current state of research administration processes across the university. Watch as Walter Dixon, executive co-sponsor for the stream and Interim Vice-President, Research and Innovation, presents the stream’s preliminary findings.

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U of A for Tomorrow Updates: June 17, 2021

U of A for Tomorrow updates for the week of June 17, 2021

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SET update: Upcoming milestones and staff transitions

As a follow-up to this week’s Town Hall, VP (USF) Todd Gilchrist provides a recap on the SET information shared at the event, including details on progress, upcoming milestones, and staff transitions.

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President Flanagan Introduces U of A's New Operating Model

With the establishment of colleges, it is critical to clarify the changing roles and responsibilities relating to academic and administrative services for faculties, departments, and central portfolios.

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U of A for Tomorrow Updates: June 3, 2021

U of A for Tomorrow updates for the week of June 3, 2021

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Hiring Announcement: Senior HR Service Partners

Human Resources, Health, Safety and Environment (HRHSE) and the SET HR functional workstream are pleased to announce the appointment of the Senior HR Service Partners (Sr. HRSPs).

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U of A for Tomorrow Updates: May 27, 2021

U of A for Tomorrow updates for the week of May 27, 2021

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College development discussions continue

President Bill Flanagan and Provost Steven Dew provide an update on the principles and focus of discussions on the establishment of the colleges’ roles and responsibilities.

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Pulse surveys: measuring staff sentiment

Since August, the U of A for Tomorrow (UAT) team has sent out monthly pulse surveys to employees across the institution to gain a better sense of how the university community is feeling about both academic and administrative transformation. Learn more about the findings over the months.

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A powerful vision for the new Shared Services team

The new Associate Vice-President of Shared Services, Ria Ames, shares what it means to join the new team, what faculty and staff can expect, her take on some of your burning questions, and what’s coming next.

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U of A for Tomorrow Updates: May 20, 2021

U of A for Tomorrow updates for the week of May 20, 2021

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SET Change Network sets out to inform and energize U of A community

The Service Excellence Transformation (SET) team has set up a group of on-the-ground faculty and staff who are dedicated to leading lasting change for the university.

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U of A for Tomorrow Updates: May 13, 2021

U of A for Tomorrow updates for the week of May 13, 2021

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U of A for Tomorrow Updates: May 6, 2021

U of A for Tomorrow updates for the week of May 6, 2021

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Clarifying the scope of IT transition

Under the SET program, administrative services—including IT—will transition into a new operating model consisting of Centres of Expertise, Service Partners, a Transaction Processing Hub, and more.

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U of A for Tomorrow Updates: April 29, 2021

U of A for Tomorrow updates for the week of April 29, 2021

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Recap of Ask SET Anything: Research Administration Edition

Last Friday, the SET team hosted another edition of our Ask SET Anything event series specifically for research administration staff and researchers to raise questions, concerns, and share feedback with regard to administrative restructuring and transitioning.

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U of A for Tomorrow Updates: April 22, 2021

U of A for Tomorrow updates for the week of April 22, 2021