Service Excellence Transformation Updates

Recent Posts

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President Flanagan Introduces U of A's New Operating Model

With the establishment of colleges, it is critical to clarify the changing roles and responsibilities relating to academic and administrative services for faculties, departments, and central portfolios.

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U of A for Tomorrow Updates: June 3, 2021

U of A for Tomorrow updates for the week of May 27, 2021

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Hiring Announcement: Senior HR Service Partners

Human Resources, Health, Safety and Environment (HRHSE) and the SET HR functional workstream are pleased to announce the appointment of the Senior HR Service Partners (Sr. HRSPs).

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U of A for Tomorrow Updates: May 27, 2021

U of A for Tomorrow updates for the week of May 27, 2021

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College development discussions continue

President Bill Flanagan and Provost Steven Dew provide an update on the principles and focus of discussions on the establishment of the colleges’ roles and responsibilities.

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Pulse surveys: measuring staff sentiment

Since August, the U of A for Tomorrow (UAT) team has sent out monthly pulse surveys to employees across the institution to gain a better sense of how the university community is feeling about both academic and administrative transformation. Learn more about the findings over the months.

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A powerful vision for the new Shared Services team

The new Associate Vice-President of Shared Services, Ria Ames, shares what it means to join the new team, what faculty and staff can expect, her take on some of your burning questions, and what’s coming next.

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U of A for Tomorrow Updates: May 20, 2021

U of A for Tomorrow updates for the week of May 20, 2021

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SET Change Network sets out to inform and energize U of A community

The Service Excellence Transformation (SET) team has set up a group of on-the-ground faculty and staff who are dedicated to leading lasting change for the university.

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U of A for Tomorrow Updates: May 13, 2021

U of A for Tomorrow updates for the week of May 13, 2021

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U of A for Tomorrow Updates: May 6, 2021

U of A for Tomorrow updates for the week of May 6, 2021

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Clarifying the scope of IT transition

Under the SET program, administrative services—including IT—will transition into a new operating model consisting of Centres of Expertise, Service Partners, a Transaction Processing Hub, and more.

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U of A for Tomorrow Updates: April 29, 2021

U of A for Tomorrow updates for the week of April 29, 2021

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Recap of Ask SET Anything: Research Administration Edition

Last Friday, the SET team hosted another edition of our Ask SET Anything event series specifically for research administration staff and researchers to raise questions, concerns, and share feedback with regard to administrative restructuring and transitioning.

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U of A for Tomorrow Updates: April 22, 2021

U of A for Tomorrow updates for the week of April 22, 2021

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Process redesign: optimizing for the new model

A large portion of the work that is conducted before transitioning staff and services to the new administrative operating model is known as process redesign.

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U of A for Tomorrow Updates: April 15, 2021

U of A for Tomorrow updates for the week of April 15, 2021

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Appointment of College General Managers

Three college general managers have been appointed to provide operational leadership and administrative services to the new academic colleges.

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U of A for Tomorrow Updates: April 8, 2021

U of A for Tomorrow updates for the week of April 8, 2021

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Prepare phase update

The SET team outlines the processes and milestones for the second phase of the functional review: the prepare phase.

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You can help the U of A save up to $30,000 on vehicle rentals per year

Working with the university’s preferred rental vehicle provider, the Procurement team has negotiated and secured better rates and discounts on vehicle rentals and insurance.

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Introducing the service catalogues

The SET team has coordinated the development of the service catalogues in consultation with subject matter experts and leaders in faculties and central units to allocate processes to the appropriate service delivery area.

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U of A for Tomorrow Updates: March 25, 2021

U of A for Tomorrow updates for the week of March 25, 2021

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Procurement tasked with finding $29 million in savings

With administrative restructuring well underway, our next step in achieving financial stability is to review and redesign the expenditure strategy for goods and services across the university through procurement.

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U of A for Tomorrow Updates: March 18, 2021

U of A for Tomorrow updates for the week of March 18, 2021

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UAT Update: Board Approves Revised 2021-22 Budget

President Flanagan provides a financial update on UAT and the university’s 2021-22 budget.

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Recap of Ask SET Anything: Shared Services Edition

The SET team hosted another edition of our Ask SET Anything event series specifically for staff to learn more about shared services and how it will fit into the university’s new administrative operating model.

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U of A for Tomorrow Updates: March 11, 2021

U of A for Tomorrow updates for the week of March 11, 2021

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Transforming the University Services and Finance structure to meet our budget, service and quality goals

University Services and Finance (USF) Vice-President Todd Gilchrist announces the new structure of the USF portfolio.

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U of A for Tomorrow Updates: March 4, 2021

U of A for Tomorrow updates for the week of March 4, 2021

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IT Stream: The Transition Phase

With the IT discovery complete and priorities identified, the IT stream is quickly moving into the transition phase.

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U of A for Tomorrow Updates: February 25, 2021

U of A for Tomorrow updates for the week of February 25, 2021

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Launching the shared services web page

To keep you informed about ongoing changes and updates within the Shared Service Centre, a dedicated web page has been created to provide you with regular updates.

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Recap of Ask SET Anything: IT Edition

VP (University Services and Finance) Todd Gilchrist recaps the Ask Set Anything: IT Edition event from Friday, February 19, 2021.

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U of A for Tomorrow Updates: February 18, 2021

U of A for Tomorrow updates for the week of February 18, 2021

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Discovery Update: IT & HR Streams

As we continue down the path of transitioning into the new administrative operating model, we want to outline the processes and milestones for the first phase of the functional review: the discovery phase.

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New position opportunities webpage

The SET team has created an online resource which lists upcoming positions that are planned as part of the administrative operating model.

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U of A for Tomorrow Updates: February 11, 2021

U of A for Tomorrow updates for the week of February 11, 2021

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Towards a stronger bi-cameral governance system

The work that we need to do together over the next many months will be challenging. However, I do not doubt that this plan will position the university for success.

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U of A for Tomorrow Updates: February 4, 2021

U of A for Tomorrow updates for the week of February 4, 2021

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UAT: Moving Forward

The university will now start the implementation of UAT in earnest—President Flanagan shares an overview of the next six months.

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The Marathon Effect

Considering William Bridges' concepts of the "transition curve" and "marathon effect" can help us understand how the U of A community is experiencing change.

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Recap of Ask SET Anything: Finance Edition

VP (University Services and Finance) Todd Gilchrist recaps the Ask Set Anything: Finance Edition event from Monday, February 1, 2021.

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U of A for Tomorrow Updates: January 28, 2021

U of A for Tomorrow updates for the week of January 28, 2021

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SET Update

VP (University Services and Finance) Todd Gilchrist provides an update on SET progress to date, the project timeline for the next six months, and the new administrative model being implemented.

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U of A for Tomorrow Updates: January 21, 2021

U of A for Tomorrow for the week of January 21, 2021

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Recap of Ask SET Anything: HR Edition

A recap of the January 19 event, including the questions asked and answered, further discussion on transitioning and career opportunities, as well as details on the upcoming HR workstream web page.

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U of A for Tomorrow Updates: January 14, 2021

U of A for Tomorrow for the week of January 14, 2021

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Launching IT Stream webpage

The SET team has launched a new webpage to keep you informed about ongoing changes within the IT stream of administrative reorganizations.

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U of A for Tomorrow Updates: December 17, 2020

U of A for Tomorrow for the week of December 17, 2020.