Service Excellence Transformation Updates

Recent Posts

${alt}

U of A for Tomorrow Updates: April 8, 2021

U of A for Tomorrow updates for the week of April 8, 2021

${alt}

You can help the U of A save up to $30,000 on vehicle rentals per year

Working with the university’s preferred rental vehicle provider, the Procurement team has negotiated and secured better rates and discounts on vehicle rentals and insurance.

${alt}

U of A for Tomorrow Updates: April 1, 2021

U of A for Tomorrow updates for the week of April 1, 2021

${alt}

Joint Summit Recap

President Flanagan provides an update following the joint summit of the three key governance bodies—and invites you to add to the conversation.

${alt}

Prepare Phase Update

The SET team outlines the processes and milestones for the second phase of the functional review: the prepare phase.

${alt}

Introducing the service catalogues

The SET team has coordinated the development of the service catalogues in consultation with subject matter experts and leaders in faculties and central units to allocate processes to the appropriate service delivery area.

${alt}

Procurement tasked with finding $29 million in savings

With administrative restructuring well underway, our next step in achieving financial stability is to review and redesign the expenditure strategy for goods and services across the university through procurement.

${alt}

U of A for Tomorrow Updates: March 25, 2021

U of A for Tomorrow updates for the week of March 25, 2021

${alt}

UAT Update: Board Approves Revised 2021-22 Budget

President Flanagan provides a financial update on UAT and the university’s 2021-22 budget.

${alt}

Recap of Ask SET Anything: Shared Services Edition

The SET team hosted another edition of our Ask SET Anything event series specifically for staff to learn more about shared services and how it will fit into the university’s new administrative operating model.

${alt}

U of A for Tomorrow Updates: March 18, 2021

U of A for Tomorrow updates for the week of March 18, 2021

${alt}

Transforming the University Services and Finance structure to meet our budget, service and quality goals

University Services and Finance (USF) Vice-President Todd Gilchrist announces the new structure of the USF portfolio.

${alt}

U of A for Tomorrow Updates: March 11, 2021

U of A for Tomorrow updates for the week of March 11, 2021

${alt}

U of A for Tomorrow Updates: March 4, 2021

U of A for Tomorrow updates for the week of March 4, 2021

${alt}

IT Stream: The Transition Phase

With the IT discovery complete and priorities identified, the IT stream is quickly moving into the transition phase.

${alt}

U of A for Tomorrow Updates: February 25, 2021

U of A for Tomorrow updates for the week of February 25, 2021

${alt}

Launching the shared services web page

To keep you informed about ongoing changes and updates within the Shared Service Centre, a dedicated web page has been created to provide you with regular updates.

${alt}

Recap of Ask SET Anything: IT Edition

VP (University Services and Finance) Todd Gilchrist recaps the Ask Set Anything: IT Edition event from Friday, February 19, 2021.

${alt}

Discovery Update: IT & HR Streams

As we continue down the path of transitioning into the new administrative operating model, we want to outline the processes and milestones for the first phase of the functional review: the discovery phase.

${alt}

U of A for Tomorrow Updates: February 18, 2021

U of A for Tomorrow updates for the week of February 18, 2021

${alt}

New position opportunities webpage

The SET team has created an online resource which lists upcoming positions that are planned as part of the administrative operating model.

${alt}

Towards a stronger bi-cameral governance system

The work that we need to do together over the next many months will be challenging. However, I do not doubt that this plan will position the university for success.

${alt}

U of A for Tomorrow Updates: February 11, 2021

U of A for Tomorrow updates for the week of February 11, 2021

${alt}

U of A for Tomorrow Updates: February 4, 2021

U of A for Tomorrow updates for the week of February 4, 2021

${alt}

UAT: Moving Forward

The university will now start the implementation of UAT in earnest—President Flanagan shares an overview of the next six months.

${alt}

The Marathon Effect

Considering William Bridges' concepts of the "transition curve" and "marathon effect" can help us understand how the U of A community is experiencing change.

${alt}

Recap of Ask SET Anything: Finance Edition

VP (University Services and Finance) Todd Gilchrist recaps the Ask Set Anything: Finance Edition event from Monday, February 1, 2021.

${alt}

U of A for Tomorrow Updates: January 28, 2021

U of A for Tomorrow updates for the week of January 28, 2021

${alt}

SET Update

VP (University Services and Finance) Todd Gilchrist provides an update on SET progress to date, the project timeline for the next six months, and the new administrative model being implemented.

${alt}

U of A for Tomorrow Updates: January 21, 2021

U of A for Tomorrow for the week of January 21, 2021

${alt}

Recap of Ask SET Anything: HR Edition

A recap of the January 19 event, including the questions asked and answered, further discussion on transitioning and career opportunities, as well as details on the upcoming HR workstream web page.

${alt}

U of A for Tomorrow Updates: January 14, 2021

U of A for Tomorrow for the week of January 14, 2021

${alt}

Launching IT Stream webpage

The SET team has launched a new webpage to keep you informed about ongoing changes within the IT stream of administrative reorganizations.

${alt}

U of A for Tomorrow Updates: December 17, 2020

U of A for Tomorrow for the week of December 17, 2020.

${alt}

U of A for Tomorrow Updates: December 10, 2020

U of A for Tomorrow for the week of December 10, 2020.

${alt}

Release of SET Transition Plan & FAQs

To provide answers to some of our community's questions surrounding SET, we have prepared a transition plan, which outlines the planning, approach, and timeline for moving to the new administrative operating model.

${alt}

U of A for Tomorrow Updates: December 3, 2020

U of A for Tomorrow for the week of December 3, 2020.

${alt}

New administrative homes for Athletics and Campus & Community Recreation

Athletics and Campus & Community Recreation (CCR) are each moving from the Faculty of Kinesiology, Sport, and Recreation (KSR) to the administrative oversight of the Office of the Dean of Students (DoS) and Facilities and Operations (F&O), respectively.

${alt}

U of A for Tomorrow Updates: November 26, 2020

U of A for Tomorrow for the week of November 26, 2020.

${alt}

Release of SET Interim Report

The report includes a review of the work that has been done to date on the SET program and provides the data, analysis, and rationale that informed the decisions for the new operating model.

${alt}

New administrative home for Glen Sather Sports Medicine Clinic

The Glen Sather Sports Medicine Clinic will move from the Faculty of Rehabilitation Medicine to Campus Services department in Facilities and Operations.

${alt}

U of A for Tomorrow Updates: November 19, 2020

U of A for Tomorrow for the week of November 19, 2020.

${alt}

October Pulse Survey Results

Every month, the UAT team sends out a short set of questions to a random selection of 700 U of A employees. This survey is an opportunity to take the pulse of our community on a few key questions relating to UAT.

${alt}

U of A for Tomorrow Updates: November 12, 2020

U of A for Tomorrow for the week of November 12, 2020.

${alt}

Announcement of Vice-Presidential Portfolio Reorganization

President Bill Flanagan announces organizational changes in the vice-presidential portfolios.

${alt}

U of A for Tomorrow Updates: October 29, 2020

U of A for Tomorrow for the week of October 29, 2020.

${alt}

U of A for Tomorrow Updates: October 22, 2020

U of A for Tomorrow for the week of October 22, 2020.

${alt}

Consultation update

President and Vice-Chancellor Bill Flanagan provides an update on ongoing U of A for Tomorrow consultations.

${alt}

Board of Governors approves new administrative operating model

On October 16, the U of A Board of Governors approved the new administrative operating model as proposed by the Service Excellence Steering Committee (SESC), the university’s administrative restructuring working group.

${alt}

The role of UniForum in U of A for Tomorrow

UniForum data collected over the last two years is now more relevant than ever and is proving an important tool in developing U of A for Tomorrow and the SET toolkit.