Recent Posts

Shared services preparing for launch

Shared services is preparing for the upcoming launch.

External engagement stream update

External Relations has begun discussions on possible structure and organizational design.

HR stream updates

Process redesigns continue as work on onboarding progresses.

IT stream update

IT stream on track to complete several transitions this summer.

Discovery update: Research administration

The research administration workstream has concluded its discovery phase, engaging with functional experts and leaders to gain a better understanding of the current state of research administration processes across the university. Watch Walter Dixon, executive co-sponsor for the stream and Interim Vice-President, Research and Innovation, presents the stream’s preliminary findings.

Shared services stream updates

Process redesigns for HR and finance processes underway; service launch sequence under development for Shared Services; key roles are being recruited. Read more.

External engagement service catalogue

Discover where services and processes will fall within the new model’s service delivery areas on the External Engagement Service Catalogue, now available on the web page.

Hiring Announcement: Senior HR Service Partners

Human Resources, Health, Safety and Environment (HRHSE) and the SET HR functional workstream are pleased to announce the appointment of the Senior HR Service Partners (Sr. HRSPs).

HR stream update

A 30-60-90 day plan has been developed for Senior HR Service Partners and a training plan is being created for HR Service Partners. In addition, redesign workshops for processes related to job evaluation, recruitment, and timesheets have begun.

Research administration stream updates

The fourth leadership workshop session is being prepared for the end of June. Workbook review and analysis, VPRI process mapping, and delivery framework design continues.

Student services stream updates

The Student Service Centre is working towards a virtual soft launch on July 1 followed by a physical launch on August 15. Visioning activities are currently being planned for key stakeholders with the first of three visioning workshops scheduled for June 8.

Hiring announcement: Student Recruitment Director & Assistant Registrar

We are pleased to announce the appointment of Kelty Heck in the inaugural role of Student Recruitment Director & Assistant Registrar for the Recruitment Centre of Expertise, starting June 1.

Hiring announcement: Associate Vice-President, Marketing

After an intensive search, Sonia Piano will be joining the External Relations team as Associate Vice-President, Marketing on June 2.

Senior HRSP and HRSP update

Senior HR Service Partners (Senior HRSPs) have been confirmed and are currently being onboarded.

A powerful vision for the new Shared Services team

The new Associate Vice-President of Shared Services, Ria Ames, shares what it means to join the new team, what faculty and staff can expect, her take on some of your burning questions, and what’s coming next.

External engagement discovery update

External engagement will now begin analyzing discovery data.

Hiring announcement: Director of Well-being, Culture and Rewards

Melissa Murphy has been appointed in the inaugural role of Director of Well-being, Culture and Rewards, starting May 31.

Hiring announcement: AVP, Human Resources, Health, Safety and Environment

Charleen Schmidt has accepted the role of Chief of Staff, Vice-President University Services and Finance, starting June 7.

IT transition update

IT is now engaged in transition activities with 10 faculties.

Hiring announcement: Chief of Staff, Vice-President, University Services and Finance

Charleen Schmidt has accepted the role of Chief of Staff, Vice-President University Services and Finance, starting June 7.

Hiring announcement: IST Director of Service Excellence

We are pleased to announce that Tim Jenkins has been selected for the role of Director of Service Excellence within IST (starting May 10, 2021).

Clarifying the scope of IT transition

Under the SET program, administrative services—including IT—will transition into a new operating model consisting of Centres of Expertise, Service Partners, a Transaction Processing Hub, and more.

Hiring announcement: Manager, Staff Service Centre

We are pleased to announce that Tawheed Sadiq has accepted the position of Manager, Staff Service Centre in Shared Services.

External engagement workstream working with stakeholders

External engagement has ramped up the discovery process working with faculties and units enterprise-wide.

Recap of Ask SET Anything: Research Administration Edition

Last Friday, the SET team hosted another edition of our Ask SET Anything event series specifically for research administration staff and researchers to raise questions, concerns, and share feedback with regard to administrative restructuring and transitioning.

Student Service Centre update

The student services workstream is prepared to soft launch the Student Service Centre (SSC) in July, having recently hired a director for the SSC.

SET and the Student Experience

SET Executive Lead Rob Munro shared a SET primer with students discussing how the changes of administrative restructuring are structured to improve education and the student experience. Students are encouraged to share their perspective on the student services workstream by completing a survey and/or feedback form.

Process redesign: optimizing for the new model

A large portion of the work that is conducted before transitioning staff and services to the new administrative operating model is known as process redesign.

External engagement workstream update

The external engagement stream web page has been updated with answers to new frequently asked questions.

Research administration service catalogue released

Following collaboration and consultation with subject matter experts and leaders in the faculties and central units, the research administration service catalogue is ready to share publicly.

Hiring announcement: AVP Shared Services

We are pleased to announce that Ria Ames has been hired as the new Associate Vice-President of shared services in the University Services and Finance portfolio.

Prepare phase update

The SET team outlines the processes and milestones for the second phase of the functional review: the prepare phase.

Finance workstream update

As the finance stream continues to work towards transitioning to the new operating model, the Director, Finance Partnerships position has now been filled, and more partner positions are currently accepting applications.

Finance workstream update

As the finance stream wraps up discovery and moves into the prepare phase, the project team is moving forward on identified priorities, and establishing workgroups.

Recap of Ask SET Anything: Shared Services Edition

The SET team hosted another edition of our Ask SET Anything event series specifically for staff to learn more about shared services and how it will fit into the university’s new administrative operating model.

IT Stream: The Transition Phase

With the IT discovery complete and priorities identified, the IT stream is quickly moving into the transition phase.

Launching the shared services web page

To keep you informed about ongoing changes and updates within the Shared Service Centre, a dedicated web page has been created to provide you with regular updates.

Discovery Update: IT & HR Streams

As we continue down the path of transitioning into the new administrative operating model, we want to outline the processes and milestones for the first phase of the functional review: the discovery phase.

Recap of Ask SET Anything: Finance Edition

VP (University Services and Finance) Todd Gilchrist recaps the Ask Set Anything: Finance Edition event from Monday, February 1, 2021.

Recap of Ask SET Anything: HR Edition

A recap of the January 19 event, including the questions asked and answered, further discussion on transitioning and career opportunities, as well as details on the upcoming HR workstream web page.

Launching IT Stream webpage

The SET team has launched a new webpage to keep you informed about ongoing changes within the IT stream of administrative reorganizations.