Finance services have moved to Shared Services

14 October 2021

As part of the Service Excellence Transformation (SET) program, a number of finance services have moved from the Finance, Procurement and Planning unit to the new Shared Services unit on October 1. Several staff members moved with these services and are part of new teams in the Finance Services area of Shared Services.

A new way to get help

Previously, faculty, staff, and hiring managers sent travel and expense and credit card (PCard) reconciliation inquiries to a central inbox or a faculty/unit colleague. To align these services with Shared Services, please direct questions about travel, expenses and credit card reconciliation to the Staff Service Centre beginning Monday, October 18.

Meet the new Finance Services team members in Shared Services

Nicole Fluet, Manager, Payment and Compliance Services

Nicole joins Shared Services with more than 30 years of service at the university. Her experience ranges from managing imports and exports in Customs Services to overseeing financial transactions in Travel and Payment Services. Nicole is looking forward to working with the new teams in Shared Services and across the campus.

Jill Kappel, Compliance Services

With over 10 years of finance experience, Jill has an interest in process improvement and finding ways to be fiscally prudent. She is a graduate of MacEwan University’s Accounting and Strategic Measurement program and has experience in the private and public sectors. She has worked within the Office of the Dean of Students for the last decade and helped to lead the Finance team in the portfolio for the last five years, before transitioning to Shared Services as the Team Lead for Compliance Services. She looks forward to collaborating with everyone in Shared Services and continuing to support the university community. When not at work, Jill enjoys spending time with family, being active, and travelling.

Brianne MacNeil, Payment and Compliance Services

Brianne has been with the university for nine years and started with us as a Supply Consultant in Supply Management Services. She is excited about her new role as an Expense Specialist with Shared Services. 

Carmen Grant, Compliance Services

Carmen joined the university community as a student and received her Bachelor of Arts degree. She became a staff member nearly 18 years ago, where she started in Supply Management Services in mail and customs. From there, she moved to Human Resources, Health, Safety and Environment, where she managed the Professional Expense Reimbursement Program and the Human Resource Development Fund for the last 15 years. She is excited to join the Shared Services team as an Expense Specialist and looks forward to working with the rest of the team to improve our clients' experience. 

Svetlana Jackson, Compliance Services

Svetlana joined the team after working in the Faculty of Medicine and Dentistry as a Research Accounting Assistant for the past 11 years. Svetlana obtained her Bachelor of Science in Electrical Engineering at Tomsk Polytechnic University, Russia. After coming to Canada, she obtained her Accounting Assistant certificate at NorQuest College. In her free time Svetlana enjoys yoga, cooking, and long walks in nature. She is very excited to bring her skills and experience to her new role, and she is looking forward to working with the team to provide excellent service to the university community.

Andrea Hurley, Compliance Services

Andrea has worked for the university for just over 20 years in the Faculty of Extension as the Financial Advisor. She is looking forward to applying her unique experiences and acquired knowledge to her new role. She is also excited to begin creating new and collaborative relationships within the university community. She enjoys yoga, nature walks and exploring her creative side through mixed media mosaic art. 

Linda Schneider, Payment Services

Linda started working with the university in 1979 and is retiring in March of 2022. She will spend the next several months sharing her wisdom and knowledge with the members of the team.

Wendy Gammon, Payment Services

Wendy has worked at the university for 25 years in Accounts Payable. She started as an invoice clerk, and was promoted to Senior Payment Administrator. She is retiring in December of this year.

Sharon Lumley, Payment Services
Sharon began working at the university 1985 as a temporary staff member until she moved to Central Stores at the Materials Management Building. She became a permanent employee in 1986. In 1995, she moved to Payable Services. She enjoys camping with her family in the summers
Noel McMahon, Payment Services
Noel has worked in Supply Management Services for many years. She started in a casual position and moved to full-time doing various clerical jobs and some minor IT work. She later took on a role as the administrative assistant for the Travel Management department and most recently rejoined Payment Services. Noel says she has been fortunate to have great colleagues to collaborate with, mentors to guide her and leaders who gave her opportunities to learn and try new things. Outside of work, she enjoys outdoor activities like cycling, hiking, kayaking and swimming as well as playing classical guitar.
Jamie Marchesi, Payment Services

Jamie has been with the university since 2016, starting out in Ancillary Services as an Accounting Assistant. In 2018, she moved to the Facilities and Operations Purchasing team. She is excited to see where this new role leads, and how the business processes will be enhanced in the months to come. She enjoys learning new things and processes, and is currently working on her Master of Business Administration part-time with the School of Business. She is also a Communications Coordinator for the Royal Canadian Legion - Ladies Auxiliary in Gibbons and is involved as a Director at Large with Ringette Alberta.

Muhammad Ansari, Payment Services

Muhammad has a Bachelor of Commerce degree, a diploma in computer sciences and an Accounting certificate. He joined the university in 2012 as a Purchasing Assistant in Facilities and Operations. He is looking forward to learning and growing his skills in his new role, where he is responsible for reviewing and processing invoices, vendor payment, courier payment, non-employee reimbursement, cheque runs and reconciliation. He also provides customer service to both internal and external stakeholders. In his spare time, he watches movies, plays cricket and enjoys travelling.

Billing and Collection Services

Frances Olinkin, Manager, Billing and Collection Services

Frances started her university career in Pension and Benefits in 1991 and moved to Financial Services in 1993, where she was appointed Manager of Production Services in 2004. She often travels to Jasper on the weekends to be with her family. She looks forward to being part of Shared Services to provide a high level of service to the campus community as well as external clients and customers. 

Cindy Bizon, Billing and Collection Services

Cindy joined the university Financial Services team, first as part of Student Receivables and later transferring to Cashier. In 2009, she was appointed as Supervisor - Cashier and Accounts Receivables, her current role. Outside of work, Cindy enjoys spending time with her family and working on crafts, such as crocheting, puzzles and costume making. She is looking forward to the new changes and opportunities that lie ahead within the Shared Services Team.

Khursheed Haider, Billings & Collection Services

Khursheed started working at the university in 2002 in the Accounts Receivable department. In 2006, she was promoted to a PeopleSoft Functional Analyst for Student Receivables, Cashier, and Accounts Receivable. In 2014, she was appointed as an Accounts Receivable Analyst. Outside of work, she enjoys hiking, camping, and visiting lakes in Alberta. She is honoured to be a member of Shared Services and is focused on providing exceptional service to her team and clients.

Carmen Teierle, Billings & Collections Services

Carmen’s time with the university started in 2009 and spent more than 10 years in Accounts Receivable. She tracks and applies research and special funding, supports departments and researchers, and works with funding agencies. She enjoys working with other people to problem solve. She has won a national award for customer service.

Elizabeth Hewko, Billing and Collection Services

Elizabeth started working in Financial Services in 2007. Nearly every weekend, she is in Vegreville spending time with her mom and their cat, Max. She is looking forward to working with the team in Shared Services.

Cristine Gibson, Billing and Collection Services

As a University of Alberta graduate, Cristine was excited to start working at the U of A as a casual employee in 2003, and in 2004 moved into a permanent role as the Collections and Accounting Team Lead. In 2008, she shifted into her current role of Supervisor of Student Receivables. When she is not at work, she is knee-deep in puppies as a foster mom for Zoe's Animal Rescue or travelling the world alongside her husband.

Kimberlee Billows, Billing and Collection Services

Kimberlee started working at the university in Financial Services in July 2009 as the office receptionist and archiver. She moved into her current role within the next year. She was also seconded to the Supply Management Services Accounts Payable office for a year in 2019. She enjoys the stats and consistency in her role, but also the variety that each day brings. Kimberlee likes to travel to Mexico at least once a year and to other places in the world. Closer to home, she and a friend have travelled all of Alberta to visit 93 Home Hardware stores and was recently featured in an article on

Lydia Poniewozik, Billing and Collection Services

Lydia started working with the university in 2010 in her current role. She loves animals, tropical vacations and spending time with her family. She also enjoys camping, hiking and kayaking. She is looking forward to being part of the new Shared Services team!

Shahin Virani, Billing and Collection Services

After starting at the University of Alberta with Special Funds (now Research Services) - Financial Services in early 2000, Shahin worked with Accounts Receivable before managing Reconciliations, Staff Remissions, Third-Party Billing and Student Loans for Students Receivables, Production Services. Outside the office, she divides her time between community volunteering, cooking and spending time with her grandchildren. She is excited to apply her skills to Shared Services and to contribute to this wonderful and thriving community.



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