Frequently Asked Questions
Methods of Payment
- What are the methods for paying my tuition?
- In-person at Financial Services (3rd Floor Administration Building)
- Secure dropbox for cheques, money orders, and drafts
- Online/telephone banking
- Interac Online
- Through student's financial banking institution as a bill payment
- Western Union
- Allow sufficient time (minimum 3 business days) for these electronic payments to be processed so that tuition fees are received by the fee payment deadline.
- What is the quickest method to pay tuition if I require a financial hold cleared? (e.g., in order to register for classes)
- The most expedient way to have your financial hold cleared from your account is to:
- Bring a cheque to Financial Services (3rd Floor Administration Building)
- Pay Interac Online
- Payments will post in 10 minutes
- Visa Debit and Mastercard Debit are not acceptable
- Pay using Bill Payment at your financial banking institution
- Financial holds related to Parking, Residence Services, Library, etc. must be paid at the originating or home department.
Credit Card Payments
- Will credit card payments still be accepted for application fees?
- Yes, Mastercard, Visa, Discover, American Express and Visa Debit are acceptable forms of payment when applying online.
- Will a credit card be accepted for the tuition deposit?
- Yes, you can pay with a credit card for your deposit through your LaunchPad account, a service fee will be applied.
- You can also pay your deposit through your Canadian Bank's online bill payment option.
- Will credit card payments be accepted for parking?
- Yes, payments for parking can be made with a credit card.
- Will I be able to pay for University housing (residence space) with my credit card?
- The Residence and Meal Plan charges now appear on Bear Tracks, see Residence Payment Options for more information.
- Any questions, contact Student Receivables.
- Will the Faculty of Extension accept credit card payments for non-credit courses?
- Yes, a credit card can be used for all Faculty of Extension registrations.
- Will the University accept credit card cheques for tuition payments?
- Yes, make credit card cheques payable to University of Alberta and include your name and student ID number.
- If the credit card cheque is returned by your bank, the NSF fee of $25.00 will apply. Contact your credit card provider for further details on credit card cheque interest rates, as these cheques may be considered a cash advance.
Bank Account Payments
- I have a daily limit on my debit card. What are my options?
- Contact your financial institution to increase your daily online debit card limit. Fees may also be paid through online banking by setting up the University of Alberta as a payee under the bill payment function.
- Will the University work with institutions that don't include the University of Alberta as a potential payee to add them as a payee on behalf of students?
- Yes, Out-of-province students may conduct their financial business at an institution such as a credit union that does not include the University of Alberta as a potential payee. We will work with the financial institution to add the University of Alberta to their list of payees.
- Email Financial Services at treasury.fs@ualberta.ca to advise us where we can assist in contacting your financial institution.
Loans
- What are you doing to help students who rely on their loans to pay their tuition?
- The timing of the delivery of student loans and the deadline for tuition payment are not aligned.
- Currently, 80% of student loans are processed through an automated online confirmation process. Payment is usually received by the term payment deadline.
- The remaining 20% is processed manually. At the time of the loan signing, if concern is expressed, the student is advised:
- If the loan payment pays the total term tuition amount the payment will be accepted at Financial Services without penalty one month past the term payment deadline
- If the loan is authorized after the one-month extension, further discussion with the student may be required
Contact Us
Student Receivables
Financial Services
3rd Floor Administration
University of Alberta
Edmonton, Alberta, Canada T6G 2M7
Phone: 780-492-2400 (1-3 P.M. weekdays)
Email: student.payment@ualberta.ca
Updated: June 2, 2023