Support Units

EnggIT Services

Welcome to Engineering IT Services!

Engineering IT is here to support the IT needs of engineering constituents. We provide the following technical support and consulting services:

  • Engineering domain access and support
  • Computer equipment and accessory purchasing (Please see Why purchase computer equipment through us for details)
  • Computer setup and support including reinstalling Windows operating systems on university assets*
  • Computer lab support for faculty-controlled spaces in ETLC, NREF and MECE
  • Network and VPN access and support
  • Engineering software for graduate students
  • Audio-visual support for learning spaces and conference rooms within the faculty spaces
  • File and printer support
  • Other general IT support requests

*Engineering IT is not able to support:

  • Personal computers
  • Computers outside of engineering network
  • Computers more than 10 years old

We also have limited support for Linux.

We're Here for You!


     

By Phone at
780-492-8828

Via Email at
enggit@ualberta.ca

Visit us at
1-300 Donadeo Innovation Centre for Engineering

Online at
Engineering Help Desk
(Login Required)


Announcements

Engineering IT will be performing server maintenance during business hours on November 12 and 13 to transition the storage array for our virtual machine environment to new fibre channel switches. This transition is not expected to cause any outages during these two days, however there may be a brief disruption or degradation of service during this time as the physical connections are moved over. Staff, Students and Labs are expected to be operational during this time.

The following services within all Engineering buildings may be impacted by this maintenance:

  • Internet Access
  • Engineering File Services (Engineering S: drive and P: drives)
  • Engineering Print Services
Times:
  • November 12, 2019: 09:00 - 16:00
  • November 13, 2019: 09:00 - 16:00
If you have any please contact Engineering IT by email at enggit@ualberta.ca or by phone at 780-492-8828


Service Degradation: Mac Catalina - 2019/10/24

The following information applies only to Mac users. (MacBooks, iMacs, Mac Pros, and Mac minis are affected, whereas iPads, iPhones, and Apple Watches are not.)

Apple recently released Catalina, the latest version of macOS, and some users have started seeing prompts encouraging them to upgrade. IST has received reports of people encountering problems after installing the upgrade, and would like to provide some suggestions to ensure the process goes as smoothly as possible:

  • We recommend choosing a day to upgrade when you don't have any looming deadlines, in case problems do occur.
  • Apple is discontinuing support for 32-bit applications. When installing Catalina, you will be warned if any of your applications will cease to work following the upgrade. If they are important to your work, do not proceed. You will need to install updated 64-bit versions of your software first. Please contact your local IT support team or IST if you need assistance.
  • Some users have encountered problems with slow charging, external displays not working, or specific software failing to function properly after the upgrade. If this occurs, please contact your local IT support team or IST for assistance.

These recommendations are not intended to discourage you from upgrading to Catalina. Keeping up to date with the latest software patches is one of the most important things you can do to maintain your computer's security. However, we want to encourage caution with this upgrade considering some of the problems being reported.

If you would like assistance, please contact your local IT support team or IST. IST can be reached by email at ist@ualberta.ca or via chat at ist.ualberta.ca. For urgent problems, be sure to phone us at 780-492-9400.