Frequently Asked Questions about the University Health Centre

COVID-19 

Can you test me to see if I have COVID-19?

No. Community medical offices do not have the ability to test for COVID-19. If you are ill with influenza-like symptoms/suspect that you may have COVID-19:

  • Self-isolate immediately;
  • Complete the COVID-19 self-assessment here and follow the instructions provided.
I don’t feel sick and no one I know has had COVID-19, why can’t I just come to the clinic for my medical concern?
  • There is concern about the possibility of asymptomatic transmission, so there is the possibility you may be infected without realizing it.
  • Also, with community spread now occurring, it is possible that any time you leave your house and have any contact with others, you might be exposed to COVID-19.
  • Despite Alberta now being in relaunch Stage 2, the College of Physicians and Surgeons of Alberta still recommends virtual care when possible, but also acknowledges that resumption of routine care, including in-person visits when a physical exam or a procedure is required, is now reasonable. We are trying to use the College’s questions, such as the following, to determine if an in-person visit is necessary: 
    • Does the patient feel the benefit of therapy exceeds the risk of leaving their home? 
    • Is the medical benefit to the individual patient worth the risk to you and your office staff by having the patient travel to a community office or health facility?
Can I get rapid testing done at the UHC?

No, rapid testing is offered through the University of Alberta for those who 

  • Prefer not to disclose their vaccination status to the university 
  • They are not fully vaccinated with a Health Canada approved COVID-19 Vaccine
For more information check here.
Can I get a medical certificate or note indicating that I don’t have COVID-19 so that I can fly/leave the country?

No, unfortunately, the University Health Centre is unable to provide you with this sort of medical certificate at this time.

Patients who require COVID-19 travel testing to fly home can book testing through DynaLife for the cost of $150.

General information

Can I still walk in to see a physician at UHC?

Yes, you can walk in to see a physician at the UHC. Our hours are Monday to Friday 8:30 am to 4:30 pm. 

I’ve left Alberta, can I still have a virtual visit with a UHC physician?
No. The regulations from the provincial medical licensing bodies for virtual visits mean that you must be in Alberta to have a virtual visit with a physician in Alberta - unless you are following up on lab results that were done prior to you leaving the province.
If I need a prescription or requisition or note or other type of document, how do I get these if I have a virtual visit?
  • For prescriptions, our physicians can fax it directly from our EMR to your preferred pharmacy (so knowing the pharmacy name and fax number/phone number would be very helpful).  
  • For other documents that you need, we will need you to sign up for our secure messaging system via Medeo so that we can send these to you securely.  You can read about this here or at medeohealth.com, and make sure that your physician sends you an invitation to sign up. 
  • For any documents to be sent to a third-party (eg. employer), our physicians can fax these directly from our EMR to that third-party so please be sure to have a fax number.
Privacy & Security Information: Virtual Care at UHC

The team at UHC will follow best practices to ensure that any information you provide during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:  

  • Remember that video, emails, calls, or texts you may receive are not secure in the same way as a private appointment in an exam room; and  
  • Use a private computer or device (i.e., not an employer's or third party's computer/device),  secure your accounts and use a secure internet connection. For example, using your personal, encrypted email account is more secure than an unencrypted email account; accessing a private Internet network (such as your password-protected home network) will generally be more secure than an open guest Wi-Fi connection.   

We are using Medeo for online booking and secure messaging, and Ocean for securely sending out and online submission of medical forms and reminders prior to visits.  These systems work with our Accuro™ Electronic Medical Record (EMR); all three programs have appropriate privacy and security measures in place, and a Privacy Impact Assessment for the use of these electronic tools has been accepted by the Alberta Office of the Privacy Commissioner.  

If you have further questions about our privacy and security policies, please email hws@ualberta.ca

Forms and documents

Can I get the doctor to complete a medical form for me?

Yes, you can walk in or book an appointment with a physician to fill out the form. Your physician will need to speak to you in person to fill out the form. Some forms may be associated with fees. 

Services

Can I get vaccinations/immunizations done at UHC?

Yes - we have resumed doing immunizations for health science students, as well as other immunizations such as Gardasil/HPV 9. 

If a child is due for their routine immunizations then you should contact Public Health to schedule these, as we do not do these at UHC.

Can I get a requisition for routine lab testing?
Yes. At this time the lab has resumed all testing, however, they have a reduced capacity so there are longer wait times for walk-ins or else appointments are being booked 2+ weeks in advance.
I come to UHC regularly for injections, can I still come in to get these?
Yes. We are doing allergy shots and other important medication injections such as methotrexate, testosterone, etc. You will need to fill in the Form, explain that you need an injection, and one of our nurses will contact you to book an appointment.
I come regularly to UHC for a medical procedure (eg. wart treatment, ear syringing), can I still come for this?
Yes, but you need an appointment. If you clearly indicate on our form you need ear syringing, wart treatment, Pap test, allergy shot or other medicine injection you will be contacted to book an in-person appointment.
Questions for Dr. Tankel

If you have questions about appointments with Dr. Tankel, please complete the Google Form indicating your “Dr. Tankel Question” and you will be contacted by a UHC Nurse.

Submit Form Here