Facilities and Operations
Have You Submitted Your Request to U of A Staff Services?
All staff should FIRST submit requests (also known as "tickets") to U of A Staff Services through the appropriate portal using your CCID login:
- For maintenance requests: Maintenance Portal
- If you require immediate assistance, call 780-492-4833.
- For Information Services and Technology (IST) requests: U of A Service Portal
- For urgent IST support, call 780-492-8000.
Department of Medicine Facilities and Operations Office
Our office supports the academic, clinical, and research mission of the department by ensuring that our spaces, infrastructure, and operations run smoothly and efficiently.
Team Members
What Our Office Can Do for You
The Facilities and Operations office is responsible for several key areas, including:
- Operational Coordination. We provide day-to-day operational support across the department, coordinating furniture needs, equipment requests, departmental moves, and workspace adjustments.
- Space Planning and Allocation. Our office oversees the planning and allocation of office and laboratory spaces. We maintain inventories of departmental spaces and equipment, support space requests, and collaborate with the Faculty of Medicine & Dentistry (FoMD) and the University on space design, utilization, and long-term planning.
- Security and Access Management. We manage the proximity card access, ONEcard permissions, key distribution, and lock changes for departmental spaces, working in partnership with FoMD Security and University of Alberta Protective Services.
- Facilities and Maintenance Support. We work closely with the U of A Facilities and Operations to manage service requests, repairs, installations, and facility improvements. Our goal is to ensure smooth communication and minimize disruption to academic, research and administrative activities. If your Staff Services ticket has not been addressed promptly, we're here to help follow up.