University of Alberta China Cloud Network Service

The University of Alberta has subscribed to the Alibaba Cloud Network Service for students learning from China to improve their connectivity to UAlberta learning resources such as eClass, Gmail, G Suite, and online proctoring. This service will improve their experience, reliability, and performance when connecting to UofA resources.

To connect to this service, please follow the instructions for installation:

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Notes about the University Alibaba Cloud Network Service

Due to Chinese regulations we are not able to offer full access to the Internet through this Alibaba Cloud Network Service connection. Websites such as YouTube and Google Translate are regulated and need to be restricted.

Some of the restricted sites will display the message similar to the following:
“An application is stopping Chrome from safely connecting to this site” “Fortinet is not configured correctly. Uninstalling Fortinet usually fixes the problem. Applications that can cause this error include antivirus, firewall, and web-filtering or proxy software”

If this happens, record the URL, disconnect from the Cloud Network Service, and try accessing again. If the link came from eClass or a university website please submit a ticket to the IT Service Desk with the url and a brief description of where it came from. We will do our best to enable that url while still complying with Chinese regulations.

Experiencing Connection Issues?

If you are a student learning from China using the UAlberta Alibaba Cloud Network Service and already have a previous configuration set up, you may need to make a configuration change within the VPN software. Please see the following instructions to conduct the change.

How to Reconfigure the UAlberta Alibaba Cloud Network Service

Click on the menu icon next to your current VPN configuration, then click Edit the selected connection.

In the Remote Gateway field, replace with, then click Save.

The University of Alberta Alibaba Cloud Network Service is now reconfigured and you can connect using your CCID and password. Please note that as a result of this configuration change, you will receive a warning message about a certificate. While you need to be aware and cautious of security warnings, in this case it is fine to proceed and click Continue.

Commonly Asked Questions

What should I do if I’m having trouble with installation?
  • Make sure you are using the offline installer where possible as it does not require further online connections to the FortiClient web resources.
  • Refer to Step 6 in the instructions to check if you are typing in the correct values in the New VPN Connection screen.
What should I do if I have trouble logging into the Cloud Network Service?
When you log in you should only use your CCID. Do not use your full UAlberta email address ( as it will not work.
Who should I contact if I’m having trouble?
If you experience any issues with downloading, installing, or testing the Cloud Network Service for Chinese students, please contact the Staff Service Centre.
How can I connect to library resources off campus?
For information on how to connect to library resources off campus, visit



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