UWS & Internet Access
Information is key and our top priority is your ease of access. From wireless access available campus-wide (UWS) to remote access through our Virtual Private Network (VPN) services, we have you covered.
Get connected and get moving. Choose from a range of connectivity options and you’ll have instant wireless access no matter where you are at the University.
If you’re joining us from another university, Eduroam provides Internet access for students and staff visiting from participating partner institutions globally.
VPN connects you to campus resources through a remote and secure connection. Whether you're travelling or at home, connect to campus as if you never left.
Wireless Internet Access
Get connected and get moving. Whether you’re at any of our five campuses, travelling through an LRT station, or located in an Alberta Health Services (AHS) facility, choose from a range of connectivity options and you’ll have instant wireless access.
What wireless options are available at the University?
UWS, Guest@UofA, and Eduroam are all available wireless connection options depending on your relationship to the University.
What is UWS?
UWS is your main connection to the university’s wireless service on campus. Connect with your CCID and you'll have instant Internet access no matter what University building you’re in. UWS can also be accessed on City of Edmonton LRT platforms, and in some AHS hospital locations.
How do I report a poor wireless connection?
If you’re having trouble connecting to any of our wireless options, contact us by email at ist@ualberta.ca or call 780-492-9400.
What do I do if I’m having trouble connecting to wireless in my residence room?
Contact Resident Internet Support at hfsris@ualberta.ca if you're having troubles with Internet connection in your residence room.
What is Guest@UofA?
If you’re a university visitor and don’t have a CCID, use our Guest@UofA free wireless connection to check email, participate in conferences or browse the web. Note: This is a limited resource and is not intended for those with a CCID.
What is Eduroam?
If you’re joining us from another university, Eduroam provides Internet access for students and staff visiting from participating partner institutions globally.
Off Campus Access (VPN)
Off Campus Access (VPN)
A Virtual Private Network (VPN) allows you to connect to resources on campus through a remote and secure connection. So whether you're travelling or at home, you can connect to campus as if you never left.
When should I use a VPN?
VPNs are used in situations when off campus users require secure access to specific university resources such as internal departmental content. A VPN allows for a secure connection that ensures data and credentials remain safe. If users are travelling, located abroad or have restricted access to web applications, we recommend using a VPN.
Do you need help?
IST's service experts are here for you!
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What do I do if there is a loose cable or face plate in my work space?
If any network equipment such as cables, face plates, outlets or metal plates appear loose or broken, get in touch with us as soon as possible.
I need more ports added to my current office or work space, who do I contact?
Contact IST by email at ist@ualberta.ca or call 780-492-9400, indicating what port you need and where.
Networking Standards
With Networking Standards, contractors can plan renovation and construction jobs accordingly. Find information on wireless networking and cabling standards for telecommunications at the University of Alberta on our IT Professionals page. For further inquires, contact IST at ist@ualberta.ca.