Technical Resources


IT support and services are now available through the U of A Service Portal. Visit the U of A Service Portal to request IT support or contact the Staff Service Centre at 780-492-8000.

Being Informed

IST WebsiteBeginning Oct. 30, 2023, faculty, staff and students at the University of Alberta will have a new way to access IT support. To better support the University of Alberta community and enable a consistent experience for requesting support, intake of all IT support and services will transition to the U of A Service Portal.

Faculty, staff and students currently use the U of A Service Portal to submit inquiries or requests related to human resources, finance and student services. With IT services and support available through the U of A Service Portal, the U of A community will now have one, consistent platform to manage service requests, inquiries and technical incidents across the HR, Finance, Student Services and IT service areas.

IT Pulse - Subscribe to the IT Pulse mailing list to stay in-the-loop on technology outages, upgrades and weekly changes happening to infrastructure and services across the University of Alberta. You can also view a list of IT Pulses online