SET Change Network

The Service Excellence Transformation (SET) team has set up a group of on-the-ground faculty and staff who are dedicated to leading lasting change for the university.

The SET Change Network has been meeting monthly since February 2021 to learn more about SET, share updates, and set a course for continued conversations to occur throughout the coming months. These change ambassadors will guide and counsel colleagues in understanding, moving through and managing transformation within our faculties and departments by:

  • being a link between SET and their area and assist with information flow
  • supporting their colleagues during the implementation of the change
  • acting as the local presence with knowledge of what is going on in the "inside"
  • sharing ideas and gather feedback from colleagues on proposed solutions
  • becoming early adopters of the new processes or systems brought about by the change

Thank you to the SET Change Network members for your willingness to help champion positive change at the university. If you are interested in being a change ambassador for your area, please contact

UAT Leading Change Toolkit for Managers and Supervisors

The Leading Change Toolkit is a one-stop repository of practical tools and resources designed to offer guidance and share information around leading and implementing change. If you are interested in accessing the toolkit, please send a request to