Instructional Video (20:47; not as complete as the page below)

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Exam4 License/Installation

Most UAlberta Law exams are written via Exam4 (the cost of which is now covered by the faculty, so there's no longer a need for you to purchase a license).  See Exam4's  Support page for compatible operating systems/hardware.

If you need to re-download, you can skip the download .  This is mainly necessary just before the April exams (due to software updates in Exam4), and for compatiblity if you install a new version of operating system.

Exam4 will be running in open+network mode for this term.  Therefore, you will have access to other applications and the Internet while in Exam4.  However, you will not be able to copy/cut/paste between Exam4 and other programs.

Technical Support

Please contact any of the following if you encounter any trouble:

Tim Young

  1. Tim's Video Chat ( ( only join this when you have a problem)

  2. (less urgent issues)

  3. 780-445-9605 (voice calls preferred over SMS which can be delayed)

Gary Wong (on-site tech support)


  2. 780-492-4311 (voice calls only)

Hilary Edison


  2. 780-492-8443

Download and install TeamViewer NOW.   If a technical issue arises, we can use this to work on your computer remotely.  At that time, you'd open it and provide us with the ID and Password that appear.

Handwriting (by permission only)

Email Vice Dean Adams at by April 6 to request advance permission to handwrite exams. If approved, you will receive detailed instructions and you must submit a sample exam to ensure you're familiar with the submission process.

If a tech emergency requires you to switch to handwriting mid-exam:
Have a camera or document scanner ready to photograph/scan your answers at the end of each exam. Test this NOW to ensure your handwriting is readable given your available lighting and scanner/camera resolution. Try to include 1 page per photo, using portrait orientation. Scanned exams must be emailed to Katheryne Soucy/  at the exam's regular submission time.

Question Delivery

We will endeavor to provide the exam questions 5 minutes prior to each exam through the following channels:

  1. Primary (except for deferred/re-exams): TWEN "Final Exams" Site - Add this to your main TWEN course list, click "Exams" on its left menu, and refresh the page as needed, 5 minutes before the exam.

  2. Secondary: Email from Law Centre staff - check your spam folder if necessary.

  3. 399:X50 Intro to Environmental Law students: Your questions will only be provided through this page .

  4. Students writing at early accommodated times: your questions will be available only through email.

Deferred/Re-exams: Questions for these will be sent out only through email.

Email may be delayed by a few minutes. If you don't receive your exam questions at the appropriate time, please contact Aileen Reilly/ and identify the exam/section/prof.

Time Keeping

Exam4 keeps a record of what is typed and when. (It's not a problem if you accidentally hit the space-bar, or insert answer separators early.) Exam4 keeps a record of everything.

Practice Exam

Run Exam4's practice exam NOW to ensure your computer supports Exam4. DO NOT LEAVE THIS UNTIL THE LAST MINUTE!

There is no "practice exam question", just a blank page where you can type random text. The resulting exam file will be encrypted once it is closed, and you will not be able to re-open it.  Therefore, don't type any information into the Practice exam that you may want to retrieve later.

Other Issues

Install all computer updates as soon as possible, well before the exam season, especially if you are using an older, unsupported version of operating system.

For issues not addressed by Exam4's FAQ , please submit a support ticket at the bottom of that page. If support is unable to help you, or if the matter is time sensitive, please contact one of us (see above).

The spell-check must be run "on-demand" through the Tools menu. It will NEITHER auto-correct nor otherwise point out spelling errors as you type.

Exam Submission / Network Connectivity

Submit your practice exam electronically as you would your actual exam. Some networks (such as "Guest@UofA") will not support submissions, but the UWS and most home Internet connections will. If you are unsure whether you successfully submitted, just submit again to be sure. Duplicate submissions won't cause any harm.

Don't panic if you are unable to submit an exam. It's mainly important that you don't write outside of your allotted time. Just make sure to exit the exam. Once you find a working Internet connection, upload by:

  1. Re-opening Exam4,

  2. Click " Select existing exam",

  3. Select the exam in the list (note the date to the left of the exam name to ensure you're selecting from the correct term),

  4. and then click, " Submit electronically".

If you encounter difficulties while writing or submitting, contact us right away (see above).

"It says my new Exam4 has expired!"

Mac users: You've probably tried to install over a previous copy of Exam4, but you clicked "Keep" instead of "Replace". You'll need to uninstall, re-install, and click "Replace" if prompted.

Windows/Mac users: Make sure to remove old Exam4 installers from your Downloads folder. You probably just ran the wrong installer. You may need to look for one that has a "(1)" (or another number) at the end of its name.

Before An Exam

  1. Please be ready to write at least 15 minutes before each exam. We want to allow ourselves time to deal with any potential issues.

  2. In case of technical issues, have ready:

    1. Our contact information written down and close by, in case your computer crashes;

    2. Writing materials;

    3. A (fully-charged) camera/smartphone/scanner.

  3. Have your anonymous 4-digit Exam Taker ID ready (look for an email with a subject containing: " Exam Taker ID"). Maintain your anonymity. If handwriting, include your Exam Taker ID, the course number, section, and instructor's name at the top of your exam.  Number the pages, and  DO NOT include your name or student ID. Maintain your anonymity and do not sign your exam.

My Computer/Exam4 Crashed/Rebooted

In the unlikely event of something like this happening, you can just pick up where you left off:

  1. Re-open Exam4,

  2. Click " Select existing exam",

  3. Select the exam (note the date within the name to be sure you're selecting from the correct term),

  4. Click " Begin Exam",

  5. Type a short reason for crash and click OK.

Additional Notes:

  • Exam4 auto-saves every 10 seconds, and performs a full auto-backup every 2 minutes. Aside from that, you can also use the "Save" option in the top menu.

  • If your exam has word limits, make sure to use the answer separator feature and enable Doc Stats (both on the right). After adding an answer separator, you can still go back and edit previous answers. Don't modify the separators, because the word count feature relies them to be intact.

  • Encrypted backup copies and receipts of your submission will be kept on your laptop. Leave these files intact and avoid wiping your hard drive for any reason until after you have received your marks back from the instructor. This is a good precautionary measure.

  • If you do not have access to a computer for your exams, and are unable to find one to borrow, please contact us.

Supplemental FAQ (including correction of first video re: submission time)

What if my Internet connection dies during an exam?

It doesn't matter. It's only important that you're able to download the exam questions and any other required material at the beginning of the exam. Exam4 doesn't even use the network while you write.

Exam4 timestamps everything, and when you close an exam it will be locked and encrypted. Therefore, late submissions aren't a crisis, and you can just upload once you find a working network connection. Nevertheless, keep us informed if you encounter issues.

Do I need to purchase an (annual) Exam4 license for this term?

Probably, yes. The only people who are exempted are the NCA/ITLP students, and the engineering students who are only in 399:X50.

The new license will be valid from now (November) until the end of August. However, you will need to periodically redownload Exam4 throughout the term.  For example, just before your April exams.  You may also need to redownload if you install a major operating system update.

Remember: marks for any Exam4 submissions not associated with a valid license will not be submitted . Extegrity has been very good to us, giving us a rock-bottom price (half-off an already heavily discounted rate), so they really deserve every penny.

There is now only  one license per academic year.

What are the rules about the submission time?

The submission time will be indicated on your exam's cover sheet. You must close your exam by that time.

For example, an exam cover sheet for a 3 hour exam that begins at 2:00pm will say:
"TIME ALLOTTED: 3 hours (180 minutes). You must submit your exam by 5:00 pm."