Student Connect
Important Notices
Updated: April 6, 2021
Application Processing Times
Once you have submitted your application and all required documents, an admissions advisor has to review your documents and process your application which can take 1-8 weeks. You will receive an email and your Launchpad status page will be updated when this is complete. If we require any further information or documents, we will contact you directly. Thank you for your patience while we are working with a high volume of applications. No additional application status details are available via phone/email.
What We Do
Student Connect is the Office of the Registrar's student service centre, and provides one point of contact for students seeking information and services. The Student Connect student services team provides assistance in the areas of:
- Transcripts, document requests, and changes to personal information (see Records).
- Registering in courses and managing your enrollment (see Registration and Courses).
- Information, advising, and other support.
- Financial support including scholarships, awards, bursaries, and emergency funding (see Financial Support).
- Preparing for graduation and convocation (see Convocation).
- Prospective high school students and events (See Recruitment Events)
Contact Us
Student Connect is open and working remotely during our business hours. Here’s how you can access our services. In-person services are unavailable until further notice.
Please note that we are closed for all Canadian public holidays and other university closures. Please see the Major Dates and Deadlines page in the Calendar for a full listing.
Click on an icon below to find out more about each service option:
Hours: Monday to Friday, 10:00 a.m. - 12:00 p.m. and 1:00 - 4:00 p.m.
Please note that we have been experiencing a high call volume. Below are the approximate number of callers per day:

If your inquiry is not urgent, please consider other methods of contacting us and take a look at our Frequently Asked Questions!
- Government student loan interest-free status forms or other non-RESP forms
- Student loan application/registration confirmation forms
- CPP forms
- Other verification of enrollment or scholarship application forms
Looking for a form issued by the Office of the Registrar? Visit Office of the Registrar Forms to get started.