Student Service Centre

Important Notices

Updated: July 28, 2021

Student Service Centre Closure

The Student Service Centre will be closed for phone, live chat, and email inquiries from 4 p.m.  MST on Friday, July 30, until 8 a.m. on Tuesday, August 3, for the Heritage Day statutory holiday. During this period we are not able to receive new inquiries. We apologize for any inconvenience this may cause and look forward to assisting you on August 3.

Student Connect Update

The services you previously accessed through Student Connect are now available through the new Student Service Centre. Our advisors are able to assist you with the same types of inquiries as before, and more. We appreciate your patience as we go through this transition process and work on continuously improving our services.

Application Processing Times

We will be receiving final high school transcripts from Alberta, British Columbia, and Saskatchewan between now and the next few weeks. Once we have received them, it can take several weeks for an advisor to review the document and update your application. You will receive an email and your Launchpad status page will be updated when this is complete. If we require any further information or documents, we will contact you directly. Thank you for your patience while we are working with a high volume of applications. No additional application status details are available via phone/email.


What We Do

The Student Service Centre provides one point of contact for students seeking information and services. The student services team can connect you with support in the following areas:

Frequently Asked Questions


Contact Us

The Student Service Centre is open and working remotely during our business hours. Here’s how you can access our services. In-person services are unavailable until further notice.

Click on an icon below to find out more about each service option:

Our virtual assistant, Vera, is available 24-7 by clicking on the message bubble on the bottom right corner of any Office of the Registrar webpage. During our office hours (Monday to Friday, 10:00 a.m. - 12:00 p.m. and 1:00 - 4:00 p.m.), advisors are also available to live chat. If an advisor is available, the button "Chat with an Advisor" will appear. If additional time is needed, our advisors may be able to book a live advising session with you!
We are answering emails in the order they are received. Please submit your inquiry through our Contact Form.

Hours: Monday to Friday, 10:00 a.m. - 12:00 p.m. and 1:00 - 4:00 p.m.
We are taking phone calls from 10:00 - 11:30 a.m. (Monday to Friday, except Wednesday) and 1:00 - 4:00 p.m. (Monday to Friday) at 780-492-3113 or 1-855-492-3113 (toll-free).

Please note that we have been experiencing a high call volume. Below are the approximate number of callers per day:
SC Wait times
If you need to make updates or changes to your application, please submit your request in writing through our Contact Form, as we are unable to assist with these requests over the phone. 

If your inquiry is not urgent, please consider other methods of contacting us and take a look at our Frequently Asked Questions
If you have a form that requires a section to be completed by an Office of the Registrar advisor, please visit the Form Submission page and submit a scanned copy of your form! Examples of forms include:
  • Government student loan interest-free status forms or other non-RESP forms
  • Student loan application/registration confirmation forms
  • CPP forms
  • Other verification of enrollment or scholarship application forms

Looking for a form issued by the Office of the Registrar? Visit Office of the Registrar Forms to get started.

Reach out to us through our other service channels for live advising options. Prospective high school students can book a virtual advising session with our Recruitment Team at uab.ca/advising.