Service Excellence Transformation

The Service Excellence Transformation (SET) program is part of the U of A For Tomorrow initiative. It is designed to meet cost savings targets necessary to operate within a reduced operating budget.

The SET program has three objectives:

  1. Create administrative structures that focus the maximum amount of the university’s resources and energies on its core mission of excellence in teaching, research, and community engagement;
  2. Restructure so we can achieve financial sustainability; and
  3. Reimagine how we do our work so we can continue to provide high-quality services with fewer staff members.

Learn more about Service Excellence Transformation »