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Business Research

The Alberta School of Business is home to world renowned scholars who continually advance our understanding of important issues facing business here in Canada and around the globe.

Latest Research

Service bots turns off customers even when they work as well as humans, study shows

Speed and efficiency may not be enough to sway perceptions that companies are automating only for their own good.

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business cooperatives within Northern Ghana
How can organizations minimize conflict in polarized environments?

New research shows how organizations can best minimize intra-organizational conflict in environments where intractable conflict exists between groups with highly polarized and opposing views.

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corporate sustainability
Director expertise has a direct impact on corporate sustainability, study shows

Research demonstrates that change in US firms is driven by directors with sustainability expertise gained from board experiences in foreign countries.

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In the News

  • U of A expert research shows how weather affects consumer habits

    January 31, 2024

    Kyle Murray (Alberta School of Business) says his research looked into different types of weather — rain or snow, hot and cold — but found what mattered was sunlight. Murray says as you get more sunlight on a particular day or week, people's negative emotions start to decrease, and they start to spend more money.

  • Recognizing this year’s Insight Grant recipients

    November 23, 2023

    Congratulations to 15 recipients from the College of Social Sciences and Humanities

  • Creating Customer Service Bots That People Don’t Hate

    November 01, 2023

    From physical robots to digital chatbots, service bots are revolutionizing the workplace. To understand how consumers perceive firms that employ service bots, researchers conducted six experiments in which customers interacted with either a bot or a human service provider.

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Research with Purpose

Alberta School of Business researchers excel through a vibrant environment that supports the creation and dissemination of knowledge with impact.

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