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Recent Posts
University of Alberta International reorganization
The University of Alberta International portfolio has been redesigned, focusing on three Centres of Expertise (Global Engagement, International Student and Visitor Services, and Global Learning), this streamlining of services will enable UAI to continue to lead and facilitate strategic international policies and engagement, as well as support colleges' and faculties' international priorities.
Hiring Announcement: Executive Director for the new University Initiatives Office (UIO)
Rob Munro is the Executive Director for the new University Initiatives Office (UIO), effective April 1, 2022.
Recap of Ask SET Anything: Looking Ahead edition
On March 29, the Service Excellence Transformation (SET) team hosted a final edition of our Ask SET Anything event series to close out the SET program (which officially concluded on March 31) and focus on the future of the university's transformation.
Postdoctoral Fellows and Academic Visitors Office transitioned to the Faculty of Graduate Studies and Research
On January 17, 2022 the Faculty of Graduate Studies and Research (FGSR) took over support for postdoctoral fellows and academic visitors. This move creates a centralized access point for support services including awards, funding, HR, and professional development, benefitting not only postdocs and academic visitors, but also faculties and departments. FGSR is a single contact point, support base, and advocate for postdocs and academic visitors, simplifying navigation, increasing support accessibility, and providing advocacy for this specialized community at the University of Alberta.
Looking back at the first six months of the Student Service Centre
To celebrate the first six months of the Student Service Centre, we reached out to Raymond Matthias, Director, to talk about its successes, difficulties, and evolution towards the vision. Read on for more discussion about the Student Service Centre.
Invitation to final Ask SET Anything event
Join the SET team for the final edition of our Ask SET Anything series on Tuesday, March 29, from 2 - 3 p.m. While the SET program will officially stand down on March 31, we know there is still significant work that needs to be done to implement, sustain, and enhance the operating model. Learn more about what comes next and have the opportunity to ask questions about this transition period.
Ask SET Anything: Student Services Edition Recap
On February 7, the SET team hosted another edition of our Ask SET Anything event series specifically for student services. Staff in this area were invited to learn more, ask questions, and share feedback about the vision for the future of student services at the university.
Ask SET Anything hosted yesterday
Yesterday, the team hosted another Ask SET Anything event specifically for student services staff to learn more about the new vision.
Student services service catalogue shared
Following collaboration and consultation with subject matter experts and leaders across the university, the Student Services service catalogue has been shared publicly.
Ask SET Anything: Student Services Edition
Join us for another edition of our Ask SET Anything: Student Services on Monday, February 7, 2022 from 3 to 4 p.m.
Establishing a vision for the future of student services
Steven Dew, Provost and Vice-President (Academic), shares the new vision for the future of student services at the University of Alberta that will drive improved student experience.
Student services vision to be announced
The vision for a future-state student services structure will be announced in The Quad this Thursday.
High-level design presented to leadership
Recently, the high-level design for the future state student services structure was presented to SESC and PEC-S.
Looking ahead at the central support services
This is the second in a series of four articles highlighting the upcoming activities and milestones for key initiatives of the SET program. This week, we focus on what to expect with central support services, including Shared Services, the Student Service Centre, and more.
Looking ahead at the administrative functional streams
In this four-part weekly series, Vice-President (University Services and Finance), Todd Gilchrist, provides an overview of the upcoming activities and milestones for key initiatives of the SET program as well as case studies to demonstrate recent successes. This first article in this series takes a look at what's ahead for each of the university’s administrative functional areas.
Ask SET Anything: Student Services Edition recap
Last Friday, the SET team hosted another edition of our Ask SET Anything event series specifically for student services. Staff in this area were invited to learn more about the Student Service Centre and student services in the new operating model, raise questions, concerns, and share feedback.
Ask SET Anything: Student Services Edition
Join us for the next Ask SET Anything event for Student Services!
Student Service Centre officially launches
August 16 marked the official launch of the Student Service Centre.
New Student Service Centre opens Monday
August 16, 2021 marks the official launch of the Student Service Centre located on the main floor of the Administration Building on North Campus (utilizing the previous Student Connect space and infrastructure).
Hiring announcement: Student Recruitment Service Partners
We are pleased to announce the hiring of Student Recruitment Service Partners to support the colleges and stand-alone faculties.
Hiring announcement: Enrolment Management Service Partners
We have concluded our search for the Enrolment Management Service Partners within the Office of the Registrar. We were pleased to have representatives from all colleges and stand-alone faculties participate in the hiring process. These are critical roles that will be essential connectors and supports for end-to-end undergraduate enrolment planning and management. I am pleased and excited to announce the appointments of the following individuals as our new Enrolment Management Service Partners starting August 30, 2021.
Get to know the new Student Service Centre
The new Student Service Centre, a navigation hub for students—and for staff who support students—will be a one-stop-shop for all enquiries, helping students throughout their university journey.
Student services stream updates
The Student Service Centre is working towards a virtual soft launch on July 1 followed by a physical launch on August 15. Visioning activities are currently being planned for key stakeholders with the first of three visioning workshops scheduled for June 8.
Hiring announcement: Student Recruitment Director & Assistant Registrar
We are pleased to announce the appointment of Kelty Heck in the inaugural role of Student Recruitment Director & Assistant Registrar for the Recruitment Centre of Expertise, starting June 1.
Hiring announcement: Chief of Staff, Vice-President, University Services and Finance
Charleen Schmidt has accepted the role of Chief of Staff, Vice-President University Services and Finance, starting June 7.
Student Service Centre update
The student services workstream is prepared to soft launch the Student Service Centre (SSC) in July, having recently hired a director for the SSC.
SET and the Student Experience
SET Executive Lead Rob Munro shared a SET primer with students discussing how the changes of administrative restructuring are structured to improve education and the student experience. Students are encouraged to share their perspective on the student services workstream by completing a survey and/or feedback form.