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Recent Posts
Hiring Announcement: Executive Director for the new University Initiatives Office (UIO)
Rob Munro is the Executive Director for the new University Initiatives Office (UIO), effective April 1, 2022.
IT workstream update April 14, 2022
In response to a question received at the last Ask SET Anything event, here is an update on the IT workstream, and where to find updated information going forward.
Recap of Ask SET Anything: Looking Ahead edition
On March 29, the Service Excellence Transformation (SET) team hosted a final edition of our Ask SET Anything event series to close out the SET program (which officially concluded on March 31) and focus on the future of the university's transformation.
Invitation to final Ask SET Anything event
Join the SET team for the final edition of our Ask SET Anything series on Tuesday, March 29, from 2 - 3 p.m. While the SET program will officially stand down on March 31, we know there is still significant work that needs to be done to implement, sustain, and enhance the operating model. Learn more about what comes next and have the opportunity to ask questions about this transition period.
Get to know how IST can support you!
Now that most IT services have been transitioned to IST, find a summary of how they can support you and your team's technology needs, such as what services IST provides, ways to learn about service outages, what happens when you submit an IT request, and more.
University-wide IT strategy
Work on developing the university-wide IT strategy continues.
IT continues transition to the Centers of Expertise
The IT stream continues to transition faculties to the IT Centres of Expertise.
IT stream completes more transitions
The IT stream has now completed the transition of FOMD and Museums.
IT stream completes transition of more faculties
This week the stream completed the transition of IT services for the two faculties, Campus Saint-Jean, and Augustana.
IT stream plans for remaining transitions
The IT stream continues to plan for the remaining transitions.
Looking ahead at the administrative functional streams
In this four-part weekly series, Vice-President (University Services and Finance), Todd Gilchrist, provides an overview of the upcoming activities and milestones for key initiatives of the SET program as well as case studies to demonstrate recent successes. This first article in this series takes a look at what's ahead for each of the university’s administrative functional areas.
IT transition returns to its normal pace
With the new academic term well underway, the IT transition has resumed to its normal pace.
IT transition slows for return to campus
The transition of IT services has slowed to ensure that IST support is prioritized for the return to campus.
Hiring announcement: IT Partners
Information, Services & Technology and the SET IT workstream are pleased to announce the appointments of the IT Service Partners.
IT stream hits a milestone
To date, the IT stream has made significant progress with transitioning services into IST.
First IT services transitioned across the university
With work beginning in early spring 2021, the IT stream is on track to complete the transition of the first university-wide IT services: networks, data centres, and cyber security, by early October.
IT stream update
The IT stream is continuing to move at a rapid pace to eventually transition 20 faculties and units to the new operating model.
IT stream update
IT stream on track to complete several transitions this summer.
IT transition update
IT is now engaged in transition activities with 10 faculties.
Hiring announcement: Chief of Staff, Vice-President, University Services and Finance
Charleen Schmidt has accepted the role of Chief of Staff, Vice-President University Services and Finance, starting June 7.
Hiring announcement: IST Director of Service Excellence
We are pleased to announce that Tim Jenkins has been selected for the role of Director of Service Excellence within IST (starting May 10, 2021).
Clarifying the scope of IT transition
Under the SET program, administrative services—including IT—will transition into a new operating model consisting of Centres of Expertise, Service Partners, a Transaction Processing Hub, and more.
Process redesign: optimizing for the new model
A large portion of the work that is conducted before transitioning staff and services to the new administrative operating model is known as process redesign.
Prepare phase update
The SET team outlines the processes and milestones for the second phase of the functional review: the prepare phase.
IT Stream: The Transition Phase
With the IT discovery complete and priorities identified, the IT stream is quickly moving into the transition phase.
Discovery Update: IT & HR Streams
As we continue down the path of transitioning into the new administrative operating model, we want to outline the processes and milestones for the first phase of the functional review: the discovery phase.
Launching IT Stream webpage
The SET team has launched a new webpage to keep you informed about ongoing changes within the IT stream of administrative reorganizations.