Feyzan Karabulut
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PhD Candidate Email: karabulu@ualberta.ca Department: Marketing, Business Economics and Law Address: Room 2-24, Business Building |
Research Interests
The primary focus of my research is on consumers' communications on digital platforms. I explore how consumers interact with each other and with firms on various platforms, including social media websites, videoconferences, and online chat services. I am particularly interested in the verbal and visual cues that influence consumers in videoconferences and online chat service interactions. Within that domain, I explore how consumers interact with artificial intelligence chat agents and how the verbal and non-verbal cues adopted by these agents affect consumers.