Rapid process improvements (RPIs)

Rapid process improvements (RPIs) focus on quick wins in improving process efficiencies. Putting these in place in the short-term can resolve administrative pain points with immediate benefits in cost as well as user satisfaction. Opportunities for administrative improvements were submitted by staff and leadership in faculties and central units. 

  • Simplifying processes by removing unnecessary steps and duplication, 
  • Better allocating processes by changing where and by whom they are completed, 
  • Changing quality or quantity of services to what is needed to achieve outcomes, 
  • Automating or enhanced through the use of new or existing technology, 
  • Building specific and technical capability of staff to enhance service performance, and
  • Streamlining compliance or change risk approach to enable processes to be more efficient.

As RPIs are completed, they will be announced on this page. Feedback on process improvements will continue throughout the SET process.

 

Awards & Scholarships Management

Issue identified

Undergraduate merit-based student financial supports were previously administered by the RO and from within the faculties. The selection and nomination process extended administrative timelines by 3-10 months and directed students to multiple locations (central, faculty, department, etc.) to gain access to merit-based student financial supports.

Solution

We have centralized undergraduate merit-based student financial supports to the Office of the Registrar (RO), including prizes, medals, awards and scholarships.

RPI 16 - Award timeline

Please note, this excludes athletic funding, awards for study abroad, post-graduate medical education (PGME) supports.

Benefits

  • Students will have their award offers sooner, which will mean students will know the full extent of their awards and be able to see their total balance owing prior to the tuition and fee payment deadline.
  • For award administrators, unified delivery will result in faster decisions, improved quality and consistency in the application system and in application processing, streamlined administration and earlier funding announcements and disbursements.

Important Links:

Please note, this excludes athletic funding, awards for study abroad, post-graduate medical education (PGME) supports.