Resolution - eClass Login Errors
2025-04-03 7:30:00
Outage RESOLUTION
2025/04/03 08:20 - IST Support teams have resolved the login issues, eClass users should be able to login again. IST Support teams will continue to monitor the service. We thank you for your patience and understanding as we worked through this service outage.
2025/04/03 07:45 - IST Support teams are are investigating an error when users are trying to log into eClass. The error is Exception - METADATANOTFOUND('%ENTITYID%' => 'https://login.ualberta.ca/saml2/idp/metadata.php') We will provide an update as soon as possible.
Reference: INC-1572089
This outage or degradation information was based on the information available to IST at the time these notifications were drafted. If you were affected by this issue and have more information, please visit the U of A Service Portal to make an entry into our Ticket Management system.
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