Using the Lab Connect Service

Overview

Lab Connect is a remote lab environment that instructors can request access to in order to support the delivery of their courses.

If you are looking for an on-campus computer lab, please visit the on-premise computer labs webpage.

Best Practices

To ensure this shared environment works smoothly for everybody, please follow these guidelines.

  • Save your work and close all open software programs in the virtual environment first.  This will help sessions to close successfully
  • Sign out after you are finished using the system by using the Sign Out icon on the desktop.
  • Connect to Lab Connect for synchronous course instruction during your scheduled class date/time.
  • Use the environment outside of business hours (8am to 5pm MT) for homework and projects.
  • Remember to save your work frequently, sessions are limited to 4 hours and once you log out your data will not be saved.

Getting Access

Your professor needs to have requested access for this course. Once access has been provided to your instructor, you can access the system by following the instructions provided in the Knowledge Base article KB0012945 - How To: Install VMware Horizons client for Lab Connect Remote Access.

Connecting from International Locations

Students who are located outside of Canada will be required to connect to additional network infrastructure to access the Lab Connect service. Please connect to either of the following services if you cannot connect directly to labconnect.ualberta.ca

IMPORTANT: Due to the complex nature of connecting to remote systems across the globe, IST is unable to guarantee the stability, performance, or usability of the Lab Connect service. International students may experience slow network connections or firewall restrictions from their country of origin. Technical challenges of this nature may be outside of IST’s ability to resolve.

International Locations
University VPN Service


Having Trouble?

  • Not authorized to use the system?
    Please verify with your instructor that your ccid has been included in their student list. If your ccid has been included, contact ist@ualberta.ca.
  • Technical challenges or other issues
    Please contact ist@ualberta.ca.

Note: International students may experience difficulties or an inability to access the Lab Connect service due to slow network connections or firewall restrictions from their country of origin. Technical challenges of this nature may be outside of IST’s ability to resolve.