Electronic Communications Policy

The University of Alberta uses electronic communications with its students and applicants in lieu of paper-based processes, typically meaning communication by email and through the website. Residents and applicants are expected to check their University of Alberta email account frequently and are responsible for reviewing any referred websites or attachments included in any communications.

Don't miss important information

Add housing@ualberta.ca to your contacts or your safe sender list so you don't miss important information like:

  • Room offers
  • Updates on your application status
  • Important information from Residence Services

Please review the University of Alberta’s official Electronic Communications Policy before applying for residence.


Electronic communications sent by the university will be deemed received on the next university business day, regardless of any error, failure notice, internet service provider problem, virus, email filters or auto-reply related to students’ or applicants’ email, unless the error or problem originated with the University of Alberta.