Contact Us

We are available to help you virtually and in-person

International Student Services (ISS) provides services, events, and programs for U of A  international students.

Our team of licensed immigration consultants and student advisors work with students on supports for:

  • study permits, work permits and visas
  • emergency funding
  • health care insurance
  • information for SIN and income tax
  • career supports
We also offer support and strategies for coping with:
  • homesickness
  • adjusting to a new culture
  • building a community of friends
  • intercultural communication

The International Services Centre continues to offer advising through online platforms and in-person.

Click here to get in touch with an International Student Specialist

Students with immigration and settlement concerns can also send an email to Note: This general advising inbox is not monitored over weekends (Saturday and Sunday) and University holiday closure times

Students travelling to Canada with travel and quarantine questions can email:

International Student Specialists are unable to answer questions about admissions and recruitment services. For questions about admission processes; prospective students enquiring about specific programs, eligibility criteria, scholarships and awards; and individuals seeking to discuss their recruitment services, please email

Who should you contact?

We understand you may have a pressing concern and require assistance, so connecting with the appropriate person is important. We request that you do not send the same email inquiry to multiple offices on campus separately as it duplicates the work and takes away from time that can be utilized to assist students. You may think a good strategy is to send emails to multiple offices on campus — it isn’t!

The first step to connecting to the right person is to connect with one of our International Student Advisors. Our team can guide you to the appropriate people or resources.

Your Patience is Appreciated

Due to the ever-changing COVID situation, we are receiving a lot of emails. As a result, there may be a delay in responding. 

If your inquiry is an urgent one or immigration-related (study and/or work permits, visas, or travel-related), we strongly advise you to connect with an advisor either by booking an advising appointment, or if you are in Edmonton, by visiting the International Services Centre (142 Telus Centre) in-person to speak with an International Student Specialist during drop-in advising hours (from September 1 onwards, drop-in advising hours are 10:30 am - 12:00 pm (with the exception of Wednesday) and 1:30 pm - 3:30 pm, Monday-Friday)

The International Services Centre is located in the Telus Centre on the University of Alberta North (main) Campus. 

Other Campus Services for After-Hour Help

Support Services: View on and off-campus support services available to the campus community.

Contact University of Alberta Protective Services (UAPS) for complaints/information: 780-492-5050

If you have an emergency, please call 9-1-1

The International Student Services Team

The ISS team looks forward to serving you!

Connecting with the advisors during your first few months at the University of Alberta will build your relationship and provide you with helpful information. All ISS team members have significant international experience and are eager to help you deal with issues you may encounter.

International Services Centre  Newsletter

Kumarie Achaibar-Morrison

Director, International Student and Visitor Services (ISVS)

As my name might suggest, I come from somewhere else; in fact, I came to Alberta almost 30 years ago as an international student from Trinidad and Tobago. So, I truly understand what it is like to feel homesick, not have enough money, to work three jobs while maintaining a high GPA. I know what it is like to graduate with success, volunteer, parent, and negotiate the milieu of Canadian life. I have a certificate in Management Studies from Grant MacEwan College, a BA (Hons.) in Political Science from the University of Alberta, and certificates in Intercultural Communications from the Intercultural Communication Institute, in Portland, Oregon. Over the past 16 years, I built sound knowledge and skills in developing programs and teaching courses in intercultural communication education and human resources development and international student programs and advising. Email Kumarie your inquiries, concerns or questions about International Student Services. 

Lubna Ahmad

International Student Specialist and Regulated Canadian Immigration Consultant (RCIC)

Lubna Ahmad grew up in Scotland and has spent her adult life as a teacher and educator in Canada and the United Arab Emirates for over 20 years. She is fluent in English and Arabic. Through her Master of Education studies at the University of Alberta, Lubna realized her passion for working and helping international students. She achieved this in her current position since completing her degree in 2009. Lubna's goal is to build lasting relationships and trust with all students she meets.

Lubna's Tip: Don't isolate yourself and think you have to solve your problems on your own. Start building your support system and network by making new friends and building professional relationships with your teachers and advisors, especially at the International Services Centre. Know that we are here to support you, help you navigate your academic environment, and guide you to the university's relevant resources.

Xiaobing Lin

International Student Specialist and Regulated International Student Immigration Advisor (RISIA)

Xiaobing was born and raised in China. She worked as an Assistant Professor of English in two Chinese universities for 12 years before studying and working at UAlberta. She brings rich experiences into her current work as an international student advisor. Her own experience as an international student gives her a full appreciation of international students' excitement and challenges. Her patient, passionate and deeply caring temperament will make each of your visits a pleasant one.

Xiaobing's Tip: Be proactive, be confident, and always be ready to move beyond your comfort zone so you can fully benefit from your cross-cultural experience in Canada. Drop by to ask us any questions; we are here for you!

Caroline Lawson

International Student Specialist and Regulated International Student Immigration Advisor (RISIA)

Caroline has worked with students in International Education for over ten years. She studied abroad as a graduate student in the UK and loves working with students.

Caroline's Tip: Get involved as much as possible. It can be really overwhelming in a new country, city and school, but the more you get involved and meet other international and domestic students, the easier your transition will be. Access all of the services that are available to you. From the Student Success Centre to Campus Recreation, make the most of the available services to help you succeed at UAlberta!

Ravneet Panech

International Student Specialist and Regulated Canadian Immigration Consultant (RCIC)

Ravneet was born and raised in India. She has been working in the immigration field since 2012 and she loves assisting international students and their families. Her personal experience of moving to Canada along with her professional expertise allows her to understand student issues from a closer perspective. She is always ready to go an extra mile to make student experience a positive one.

Ravneets Tip: Don’t hesitate to ask questions and to utilize all the amazing resources offered at University of Alberta. Our team is here to help, so please do not hesitate to reach out to ask for any type of assistance. If there is anything we can do to support you, please let us know.

Gavin Palmer

International Student Engagement Programs Coordinator

Gavin has a Master's degree in Intercultural and International Communication and is a self-proclaimed student of perspective. He lived, worked and travelled for ten years in Asia and has a background in education and international tourism. Gavin enjoys camping, reading and spending time with his family; He also enjoys finding new unique craft beers and drinking them with interesting company.

Gavin's Tip: People act and react according to their own cultural value sets, values that are perceived as positive. When others' actions and/or reactions do not align with your expectations or seem to conflict with your values or priorities, the presumption of goodwill and open communication can often diffuse what can sometimes be a frustrating situation.

If you are looking to participate in one of our student activities or have an idea, suggestion or question, please feel free to contact me; maybe we can share perspectives.

Email Gavin for settlement and orientation information.

About UAlberta International
Driven by the University of Alberta's vision to connect with the world, UAlberta International works with a broad range of international and external stakeholders to support the creation of an internationally vibrant learning and research environment.
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Global Beat is the International Services Centre's bi-weekly newsletter. It is one of many channels used to keep international students and visitors up-to-date on the latest news, information, and upcoming events both on and off-campus.

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