Contact Us

We are Online and Ready to Help

International Student Services provides services, events, and programs for UAlberta international students.

Our team of licensed immigration consultants and student advisors work with students on supports for:
  • study permits, work permits and visas
  • emergency funding
  • health care insurance
  • information for SIN and income tax
  • career supports
We also offer support and strategies for coping with:
  • homesickness
  • adjusting to a new culture
  • building a community of friends
  • intercultural communication

The International Services Centre continues to offer advising through online platforms and to support all students promptly.

We do not answer questions about admissions and recruitment services. Individuals with questions about admission processes; prospective students enquiring about specific programs, eligibility criteria, scholarships and awards; and individuals seeking to discuss their recruitment services, please email welcome@ualberta.ca.

Online Advising Hours of Service:

Monday, Wednesday, and Friday: 10:00 am - 4:00 pm (MST)

Tuesday and Thursday: 8:30 am - 2:30 pm (MST)

Make an Online Advising Appointment 


Hours of Operation:

Fall/Winter
Monday to Friday
8:30 am - 4:30 pm
Spring/Summer
Monday to Friday
8:00 am - 4:00 pm

Who should you contact?

We understand you may have a pressing concern and require assistance, so it is important to connect with the appropriate person. You may think a good strategy is to send emails to everyone — it isn’t!

The first step to connecting to the right person is to email our International Student Advisors at advising@ualberta.ca. Our team can guide you to the appropriate people or resources.

Your Patience is Appreciated

Allow a minimum of three days for our advisors to reply to your email. If it is an emergency, we recommend you contact an advisor during our online daily advising hours.

International Student Services is located at the International Services Centre in the Telus Centre on the University of Alberta North (main) Campus. The on-campus location of the International Services Centre is closed for in-person services until further notice. 


Need Help?

Support Services: View on and off-campus support services available to the campus community.
Contact University of Alberta Protective Services (UAPS) for complaints/information: 780-492-5050
If you have an emergency, please call 9-1-1


The International Student Services Team

The ISS team looks forward to serving you!

Connecting with the advisors during your first few months at the University of Alberta will build your relationship and provide you with helpful information. All ISS team members have significant international experience and are eager to help you deal with issues you may encounter.

Kumarie Achaibar-Morrison

Associate Director, International Student Services

As my name might suggest, I come from somewhere else; in fact, I came to Alberta almost 30 years ago as an international student from Trinidad and Tobago. So, I truly understand what it is like to feel homesick, not have enough money, to work three jobs while maintaining a high GPA. I know what it is like to graduate with success, volunteer, parent, and negotiate the milieu of Canadian life. I have a certificate in Management Studies from Grant McEwan College, a BA (Hons.) in Political Science from the University of Alberta, and certificates in Intercultural Communications from the Intercultural Communication Institute, in Portland, Oregon. Over the past 16 years, I built sound knowledge and skills in developing programs and teaching courses in intercultural communication education and human resources development and international student programs and advising. Email Kumarie your inquiries, concerns or questions about International Student Services. 

Lubna Ahmad

International Student Advisor and Regulated Canadian Immigration Consultant (RCIC)

Lubna Ahmad grew up in Scotland and has spent her adult life as a teacher and educator in Canada and the United Arab Emirates for over 20 years. She is fluent in English and Arabic. Through her Master of Education studies at the University of Alberta, Lubna realized her passion for working and helping international students. She achieved this in her current position since completing her degree in 2009. Lubna's goal is to build lasting relationships and trust with all students she meets.

Lubna's Tip: Don't isolate yourself and think you have to solve your problems on your own. Start building your support system and network by making new friends and building professional relationships with your teachers and advisors, especially at the International Services Centre. Know that we are here to support you, help you navigate your academic environment, and guide you to the university's relevant resources.

Email your student advising or immigration inquiries to advising@ualberta.ca.

Sarah Bowes

Marketing and Communications Coordinator

Sarah lived abroad for five years studying in the UK and ten years in Montreal, and yes, she speaks Québécoise fluently. She is a performance artist who loves to dance and create contemporary art installations.

Sarah's Tip: Immerse yourself in your new surroundings, practice speaking the language of the place you are visiting; you will feel more integrated and more confident about meeting new people.

Do you have a story to share? Sarah wants to hear from you! It can be about anything you have noticed since you have arrived to help fellow and future students relate to the adjustment of living in a new city/country and culture.

Do you have an event to promote? Email Sarah - she is always happy to share international students' events with the UAlberta community.

Nora Lambrecht

International Student Advisor and Regulated Canadian Immigration Consultant (RCIC)

Nora was born in Iran but has lived in many different countries, including Scotland, the US, China and Belgium and travelled to even more countries. She speaks Mandarin Chinese as well as Farsi. Nora's passion is to see international students not only succeed but thrive in their new academic and social environment here at the UofA and in Edmonton.

Nora's Tip: Your adventure has just begun! Don't stop now! Take every opportunity to learn about your new home. If you don't know how...just come and ask me!

Nora loves meeting new international students. Please drop in and say hello!

Email your student advising or immigration inquiries to advising@ualberta.ca.

Xiaobing Lin

International Student Specialist and Regulated International Student Immigration Advisor (RISIA)

Xiaobing was born and raised in China. She worked as an Assistant Professor of English in two Chinese universities for 12 years before studying and working at UAlberta. She brings rich experiences into her current work as an international student advisor. Her own experience as an international student gives her a full appreciation of international students' excitements and challenges. Her patient, passionate and deeply caring temperament will make each of your visits a pleasant one.

Xiaobing's Tip: Be proactive, be confident, and always be ready to move beyond your comfort zone so you can fully benefit from your cross-cultural experience in Canada. Drop by to ask us any questions; we are here for you!

Email your student advising or immigration inquiries to advising@ualberta.ca.

Caroline Lawson

International Student Specialist and Regulated International Student Immigration Advisor (RISIA)

Caroline has worked with students in International Education for over ten years. She studied abroad as a graduate student in the UK and loves working with students.

Caroline's Tip: Get involved as much as possible. It can be really overwhelming in a new country, city and school, but the more you get involved and meet other international and domestic students, the easier your transition will be. Access all of the services that are available to you. From the Student Success Centre to Campus Recreation, make the most of the available services to help you succeed at UAlberta!

Email your student advising or immigration inquiries to advising@ualberta.ca.

Gavin Palmer

Gavin Palmer

International Student Engagement Programs Coordinator

Gavin has a Master's degree in Intercultural and International Communication and is a self-proclaimed student of perspective. He lived, worked and travelled for ten years in Asia and has a background in education and international tourism. Gavin enjoys camping, reading and spending time with his family; He also enjoys finding new unique craft beers and drinking them with interesting company.

Gavin's Tip: People act and react according to their own cultural value sets, values that are perceived as positive. When others' actions and/or reactions do not align with your expectations or seem to conflict with your values or priorities, the presumption of goodwill and open communication can often diffuse what can sometimes be a frustrating situation.

If you are looking to participate in one of our student activities or have an idea, suggestion or question, please feel free to contact me; maybe we can share perspectives.

Email Gavin for settlement and orientation information.

Wendy Yu

Wendy Yu, International Student Advisor, Career Development

International Student Advisor - Career Development

Wendy grew up in China and studied at the University of Alberta as an international student. She is an experienced career advisor who always enjoys listening and supporting people from diverse backgrounds, uncovering their hidden strengths and talents, and making smart career decisions. Wendy is passionate, caring, empathetic and resourceful. She enjoys exploring and learning new things, volunteering in the community and spending time with her family (including her little fur friend).

Wendy's Tip: Don't wait until your last semester to start your job search. Start as early as possible! It takes time to develop your skills by getting experience with volunteering and doing internships and, most importantly, to build your network of connections. It also takes time to prepare your job application package and improve your interview skills. Take the initiative to reach out to all available resources on campus.

Email Wendy for career support for international students.

About UAlberta International
Driven by the University of Alberta's vision to connect with the world, UAlberta International works with a broad range of international and external stakeholders to support the creation of an internationally vibrant learning and research environment.
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