Contact ISVS

International Student and Visitor Services (ISVS) provides services, events, and programs for U of A international students and academic visitors.

Our team of licensed immigration consultants and student advisors can assist students with:

  • Study permits, work permits, and visas
  • Emergency financial support
  • Health care insurance
  • Social Insurance Number (SIN) 

Our staff can also assist students and academic visitors with: 

  • Orientation and settlement
  • Adjusting to a new culture and country
  • Connecting to community
Not a U of A student already? If you have questions about applying to the University of Alberta, you must contact the Student Service Centre. Our International Student Specialists cannot answer questions about the admission application process and admission requirements.

We are available to help you online or in person

Submit an inquiry to the Student Service Portal

When submitting your inquiry via the Student Portal, please include the following:

  • Your University of Alberta email address
  • Indicate what your inquiry is about in the “Subject” section (for example, “Study Permit Refusal”)
  • Detailed description of your issue in the “Message” section including the country of residence and your program of study
  • Upload all relevant documents you need the International Student Specialist to review/provide feedback on (for example, if your inquiry is about the refusal of your study permit, upload ALL the documents you used in your study permit application including the refusal letter and the offer of admission)

Student Service Portal

In-person drop-in advising

Get in line for same-day advising for your service of choice. An appointment is not required for in-person drop-in advising. Visit the International Service Centre during regular advising hours to meet with an Advisor.

Advising is available without an appointment during the following times:

  • 9:00 AM - 11:00 AM (MT) Monday, Tuesday, Thursday and Friday
  • 1:00 PM - 3:00 PM (MT) Monday, Tuesday, Thursday and Friday

Online advising

An appointment is required to meet with an advisor online. When booking an appointment, please use your University of Alberta (if you have access to your UAlberta email account).

Book an online appointment