Contact ISVS

We are available to help you online or in person

International Student and Visitor Services (ISVS) provides services, events, and programs for U of A international students and academic visitors.

Advising is available without an appointment daily:

  • 9:00 AM - 11:00 AM (MT) Monday, Thursday and Friday
  • 1:00 PM - 3:00 PM (MT) Monday, Thursday and Friday

In-person drop-in advising - Get in line for same-day advising for your service of choice. An appointment is not required for in-person drop-in advising! Visit the International Service Centre during regular advising hours to meet with an Advisor. 

Online advising: An appointment is required to meet with an advisor online.

Book an online appointment

For any non-urgent matters, submit an inquiry to the Student Service Portal.

Note that the portal is not monitored during weekends (Saturday and Sunday) and University holiday closure times

Connect via the Student Service portal

OR email 

How to Connect through the Service Portal

If you don't yet have a UAlberta CCID:

  1. Go to
  2. Click on "Sign up" in the top right corner of the screen
  3. Enter the information requested and click on "Register"
  4. The information you will need to start using the service portal will be sent to the email account with which you registered.  Please check the inbox, spam/junk mail and trash/garbage/deleted folders of that email account for the information.  

If you already have a UAlberta CCID:

  1. Go to
  2. Click on "Login" in the top right corner of the screen
  3. Click on "Sign in with CCID"
  4. Enter your CCID and password, and click on "Login"
  5. Click on "Submit a General Inquiry" near the bottom of the screen.
  6. Select "Student General Enquiry" from the drop-down for "What kind of support are you looking for?"
  7. Select "International Students & Visiting Academics" from the drop-down for "Student Services - Subject Area"
  8. Select the appropriate topic from the drop-down for "Topic"
  9. Fill out the rest of the fields as required
  10. Click on "Submit" near the bottom right corner of the screen