Identity & Authentication

Identity & Authentication

Support for this service includes application authentication with Single Sign On (SSO), SMTP and Identity and Access Management (IAM). Contact the Staff Service Centre.

I need to set up an application that requires authentication (eg. Single Sign On), what do I do?

To start this process, contact us through our contact form, or contact the Staff Service Centre. We will then assist in getting you started with completing an IMS Agreement.

I’m having trouble signing into an application, what should I do?
Your first step to try is checking your password on the CCID site to determine whether the problem is with the application or your password itself. If your password works, and you are still having trouble logging into an application, contact us and be sure to indicate which service you are attempting to access.
I’m setting up an application that requires data on individuals in my department, or for our target audience, where do I acquire this?
Contact us to get started on completing the process to access this data and information. Note: This request will need to go through a Privacy and Security review.
How do I set up SMTP on my application?
Contact IST for assistance with SMTP setup for services hosted at the University. For services hosted externally, you will need to arrange your own SMTP service.
Host: smtp.ualberta.ca
Port 25
Have TLS enabled.
Does the university have any processes or tools in place to manage online identity?

The University of Alberta employs Identity and Access Management (IAM) which is an integral part of IT security at the university. 

IAM refers to a set of business processes and tools that support the following:

  • Creating and managing digital identities within the organization
  • Providing user authentication to systems across the organization
  • Managing access to resources across the organization

To learn more about IAM, its implementation, who it affects, and more, visit our dedicated IAM page here.

How do I access ServiceNow?
You can request authorized application access for the ServiceNow IT Service Management application as well as the removal or modification of access when required.
Audience

Employees

Category

Technology Support

Provider
VP Services & Finance VP Services & Finance