Virtual Server Hosting
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Monday, Tuesday, Wednesday, Thursday, Friday
Winter Hours: 8:30 am to 4:30 pm
Summer Hours: 8:00 am to 4:00 pm
Support for this service includes hosted servers, SSL certificates, website hosting, .Net and ASP application hosting, and MS SQL hosting. Contact us for:
Central Domain File Server Access Server Backup Recovery Server Backup Request Server Backup Stop Backup
Hosted Server
For technical users who require servers to run applications, databases, and IT systems, we provide compute services deployed by IST. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.
Additional Add-ons:
- Maintenance and Support: Purchase a support subscription and get us to assist in the management of your server, application, upgrades etc.
- Backup: Purchase backup services for your IST provisioned server’s data.
SSL Certificates
We provide SSL certificates for the ualberta.ca domain. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.
Website hosting
We provide hosting solutions for WordPress and Drupal based sites with included backup in our Production environment. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.
Additional Add-ons:
- Maintenance and Support: Purchase a support subscription and get us to assist in the management of your website, upgrades, patching, etc.
.Net and ASP Application hosting
We provide hosting solutions for your custom .NET and ASP based applications with included backup in our Production environment. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.
Additional Add-ons:
- Maintenance and Support: Purchase a support subscription and get us to assist in the management of your instance, upgrades, patching, etc.
MS SQL hosting
IST provides hosting solutions for your MS SQL databases with included backup in our Production environment. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.
Additional Add-ons:
- Maintenance and Support: Purchase a support subscription and get IST to assist in the management of your database administration, upgrades, patching, etc.
Available are optional pay-as-required service components to client virtual machine subscription
- Maintenance and Support (Including monitoring)
- Backups
- DNS
Service limitations
- Support for this service is only available during support hours
Scheduled Service Downtimes
- None.
- The infrastructure is designed to be upgraded, patched etc with no disruptions. The only outage would be a catastrophic hardware failure.
- The client controls all elements of what is hosted on the server, so they would control any downtime.
Service prerequisites or requirements
- Users must be able to install, configure and run any software or scripts on the virtual server without assistance from IST hosting staff.
- Clients must have performed a Privacy and Security review to obtain the service where applicable
- Clients must complete any IMS agreements where applicable
Service level agreements (SLA)
- The SAH group provides virtual machine instances and support of the virtual machine during campus business hours. Service updates and maintenance may cause system unavailability outside of business hours; clients are always informed ahead of time for maintenance windows.
- Clients using this service need general computer skills and technical know how with computer systems.
- Clients with virtual machines requiring CPU and RAM beyond the standard block amounts will require a custom SLA and costing to be negotiated and signed off by both parties.
- This service doesn’t offer any system administration support once configured unless maintenance and support has been procured. Clients are expected to manage their virtual machine instances and to follow all UAPPOL policies including cyber security policies with the virtual machine.
- Clients requiring services for large speciality systems that provide enterprise services will require a custom SLA and costing to be negotiated and signed off by both parties.
Employees
Technology Support